Guest Service Representative

Job description

Additional Information

This hotel is owned and operated by an independent franchisee, Countrywide Hospitality, LLC . The franchisee is a separate company and a separate employer from Marriott International, Inc. The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment. If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

PM Front Desk Associate (Full-Time) – Aloft DFW Airport North Join the vibe at Aloft DFW Airport North! Opened in June 2025, our modern, tech-forward 156-room property is buzzing with energy, and we are looking for a dynamic, guest-focused PM Front Desk Associate to join our team. As the face of our hotel during the busy evening hours, you will set the tone for an exceptional guest experience. If you love connecting with people and thrive in a fast-paced environment, we want to hear from you.

Key Responsibilities

Guest Check-In/Check-Out: Welcome arriving guests, verify registration data, assign rooms, and efficiently process departures.

Brand Ambassador

Anticipate guest needs, provide local recommendations, and deliver the energetic, high-touch service that defines the Aloft brand.

System Management

Utilize the Property Management System to manage reservations, room assignments, and guest billing.

Problem Resolution

Address guest concerns swiftly and professionally, ensuring complete satisfaction before the end of your shift.

Communication

Coordinate closely with Housekeeping and Maintenance teams to ensure seamless room readiness and guest service.

What We Are Looking For

Experience: 2 years of hotel Front Desk experience and/or Marriott brand experience is strongly preferred.

System Knowledge

Experience with Stay PMS is strongly preferred.

Flexibility

A strong commitment to open evening scheduling and a 7-day work week availability.

Professionalism

Excellent communication skills, a polished presentation, and a passion for hospitality.

Starting Rate

Competitive (Based on experience)

Marriott Employee Travel Program

Access to deeply discounted room rates at thousands of Marriott properties worldwide.

Health Coverage

Comprehensive health insurance plans available. This company is an equal opportunity employer. frnch1