Employee Listening Coordinator (12 months - Fixed Term)

Job description

Join our global Talent team as we continue to evolve the way we listen to employees. We are building an integrated listening approach that helps leaders understand the experiences of our people at key moments in the employee journey, from pre-onboarding to exit. We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value.

You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future. Reporting to the Employee Listening Lead, you will play a key role in the delivery of employee listening and feedback programs by coordinating the end-to-end execution of recurring surveys, feedback forms, and related reporting activities. You will manage activities from intake and planning through to distribution, monitoring, reporting, and close-out, ensuring all deliverables are completed accurately, on time, and in line with established standards, controls, and quality requirements.

Your responsibilities will include administering and maintaining surveys, forms, and distributions within Qualtrics, managing participant files and communications, monitoring delivery progress, and conducting pre- and post-launch quality checks. As a primary point of coordination for stakeholders across Talent Acquisition and Development, you will build strong working relationships, clarify requirements, agree on deliverables and timelines, provide regular updates, and respond to requests in a timely and professional manner.

You will balance multiple priorities, track milestones and dependencies, and proactively identify, manage, and escalate risks or issues relating to data quality, privacy, access, delivery, or project scope. Through effective planning and stakeholder management, you will help ensure a seamless experience for survey participants and business stakeholders alike. You will also contribute to larger and more complex employee listening initiatives led by Employee Listening Managers, providing support across requirements gathering, testing, data preparation, stakeholder coordination, communications, implementation, and post-delivery activities.

In addition, you will prepare routine reporting, data extracts, and employee feedback insights to support decision-making and continuous improvement efforts across the organisation. You will have opportunities to drive operational excellence by leveraging approved AI and automation tools to improve workflow efficiency, documentation, drafting, summarisation, and quality assurance processes, while applying appropriate judgement and oversight.

You will also maintain and enhance knowledge management resources, including process documentation, templates, delivery calendars, decision logs, and handover materials, ensuring consistent and scalable delivery. As an active member of the team, you will contribute ideas, share best practices, and foster a collaborative, inclusive, and continuous improvement-focused culture. Experience coordinating recurring operational processes, survey distributions, research activities, people programs or comparable stakeholder-led work

Ability to manage multiple priorities and deadlines with strong attention to detail, accurate record keeping and disciplined follow-through Clear written and verbal communication, with the ability to structure information around objectives and key points and tailor messages to the right audience Comfort working with data and digital tools, with working knowledge of

Excel, and experience with Qualtrics, survey platforms, PowerPoint, Jira or similar tools an advantage Practical AI capability, including the responsible use of approved generative AI tools to improve productivity and quality, critical evaluation of AI outputs, and awareness of privacy, confidentiality and data-handling requirements Curiosity and a continuous-improvement mindset, including openness to new ideas, feedback and changing requirements

Experience in employee listening, employee experience, talent, people analytics, research or program coordination is an advantage.

We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply. Financial Management, People and Engagement (FPE) provides a single interface for Macquarie’s businesses across key areas of people, strategy, communications and financial management. Comprising two pillars – Financial Management, and People and Engagement – it is responsible for managing the Group’s financial, tax and treasury activities and strategic priorities, fostering our culture through people and community engagement strategies, and engaging with stakeholders to protect and promote Macquarie’s reputation globally.

We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.