Product Manager | Adviser Online – Payments & Servicing

Job description

Our Adviser Online Payments & Servicing team is responsible for the everyday servicing experience on the Adviser Online platform, which financial advisers use to manage their clients’ investments. We focus on delivering simple, efficient and reliable digital solutions across payments, transfers, account changes and automated investment plans, helping advisers spend more time supporting their clients and less time on administration.

We are a global financial services group operating in 30 markets with 57 years of unbroken profitability. At Macquarie, you’re empowered to shape a career that is fulfilling and creates value. You will bring your insights and expertise to the task at hand and feel supported as you make your own kind of impact for a better future. As a Product Manager, you will lead the vision, strategy and roadmap for Payments & Servicing within the Adviser Online platform.

Working closely with advisers, operations, technology, design and risk teams, you will identify customer needs, prioritise opportunities and deliver digital experiences that improve efficiency, accuracy and user satisfaction. You will own the product backlog end-to-end, partnering with engineering and design teams to deliver solutions iteratively and measure their success.

You will use data, customer insights and stakeholder feedback to drive product decisions, manage competing priorities and ensure your roadmap aligns with the broader Adviser Online strategy and business objectives. 5+ years’ experience in product management or product owner roles, delivering customer-facing digital products and services Experience within financial services, ideally across wealth management, investments or related products, with an understanding of operating in a regulated environment

• Proven ability to define and deliver a product vision and roadmap, prioritise effectively and communicate strategic direction to both senior stakeholders and delivery teams
• Strong experience working collaboratively with technology and design teams, managing product backlogs, defining requirements and making informed prioritisation decisions
• Excellent stakeholder engagement, communication and analytical skills, with a customer-focused mindset and the ability to use data and insights to drive product outcomes and continuous improvement We love hearing from anyone inspired to build a better future with us, if you're excited about the role or working at Macquarie we encourage you to apply.

At Macquarie, you’re empowered to shape a career that’s rewarding in all the ways that matter most to you. Macquarie employees can access a wide range of benefits which, depending on employment type, include: 1 wellbeing leave day per year Up to 5 additional service bonus leave days per year

Up to 20 weeks’ paid parental leave for primary caregivers along with 12 days of transition leave upon return to work, and 6 weeks’ paid leave for non-primary caregivers 2 days of paid volunteer leave and donation matching Up to 12 months’ gender affirmation leave, including 6 weeks’ paid leave

Access to Employee Assistance Program and wellbeing benefits including skin and health checks, and flu vaccinations Access to a wide range of salary packaging options Access to a wide range of learning and development opportunities, including reimbursement for professional membership or subscription Hybrid and flexible working arrangements, dependent on role

Reimbursement for work from home equipment Banking and Financial Services is our technology-driven retail bank.

You will be part of a team that supports clients to achieve their full potential - whether that’s buying a home, growing a business or investing to manage wealth. We are committed to providing an inclusive environment for all, where different experiences, skills and perspectives are valued and respected. Macquarie provides access to opportunities for all individuals regardless of race, colour, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, genetic information, marital status, gender identity or any other characteristic or circumstance.

We provide reasonable adjustments to individuals who may need support during the recruitment process and employment. If you require an adjustment, please let us know during the application process.