End User Services Intern

Job description

Position Summary

MACOM is seeking a motivated and technology-focused End User Services Intern to join our Information Technology team. This internship offers hands-on experience supporting end-user computing environments in a fast-paced global technology company. The End User Services Intern will work alongside IT professionals to support employees with hardware, software, mobile devices, and collaboration technologies. This role provides exposure to enterprise IT operations, troubleshooting methodologies, customer service best practices, and workplace technology management.

This is an excellent opportunity for students pursuing careers in Information Technology, Information Systems, Computer Science, or related fields to gain real-world experience supporting business-critical IT services.

Key Responsibilities

Provide first-level technical support to employees for hardware, software, and basic network-related issues. Assist with imaging, configuring, deploying, and troubleshooting Windows laptops and desktop computers. Support Microsoft 365 applications including Outlook, Teams, SharePoint, and OneDrive. Assist with onboarding and offboarding activities including device preparation, account setup, and equipment collection. Support mobile devices including smartphones and tablets.

Track, manage, and maintain IT asset inventory and documentation. Assist with hardware refresh projects and workstation deployments. Create and update technical documentation, knowledge base articles, and user guides. Escalate complex issues to appropriate IT teams when necessary. Participate in IT projects and process improvement initiatives. Maintain professionalism and provide excellent customer service when interacting with end users.