Dior LCP Fragrance Consultant - Selfridges London

Job description

Position POSITION

DIOR LCP FRAGRANCE CONSULTANT LOCATION: Selfridges, W1 London HOURS: Full Time Do you wish to join the House of Dreams? In this House, you will continue to perpetuate the dream of our creator: that of a more beautiful and happier world.

You will also consolidate our vision

to become the most desirable House in the world of beauty, an absolute reference of French luxury, a symbol of joy and hope. This vision is carried by our six values that you will embody daily as designers of dreams - values that engage and define us: Create Passionately Craft together with joy Excel for ultimate luxury Lead with audacity Cultivate Triumphant inclusivity Commit and act to re-enchant the world.

Design your dreams with Dior.

Your Impact

As a Beauty Consultant for Parfums Christian Dior, you are a brand ambassador. In your role, you are responsible for driving fragrance & beauty sales by achieving your sales targets while promoting the brand and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Parfums Christian Dior at all times.

Job responsibilities JOB RESPONSIBILTIES SALES

To be an expert in Fragrance, makeup and skincare, able to present and apply products to inspire and gain new clients To pro - actively sell Parfums Christian Dior products and provide a luxury standard of service and experience to customers To be aware of and achieve or exceed sales targets, as set by your line manager To pro - actively link & cross sell over all product categories, to increase average transaction value (ATV) and items per transaction (IPT)

KPI - To achieve set sales targets SERVICE

To be knowledgeable on all Parfums Christian Dior products and be able to propose personalised products to clients To initiate contact with clients and welcome them both on counter and through traffic stopping To develop personal relationships with clients and gain loyalty, introducing the DIOR “My Exclusive Loyalty Programme” reward scheme to all clients

To educate clients on Parfums Christian Dior products and the brands rich heritage KPI - to deliver expertise in a Clients Experience (CX) & NPS feedback scores GENERAL: To participate in merchandise management and ensure that it is in line with Corporate guidelines, protecting the brands image To monitor stock levels, report any issues and ensure that there are sufficient levels

To adhere to all company procedures and policies, as outlined in the employee handbook To Build a strong Brand database - update ipos tool with client data including all sales and client profile To develop and utilise customer database on ipos to build clientele (phone calls, product launch events and appointments) * The responsibilities outlined in this job description are subject to change based on the company's needs and ongoing projects Profile Previous experience working in a luxury, consultative sales role is required.

Experience in beauty and/or fragrance sales is advantageous.

Soft skills that align with our values

Create Passionately: Creative: able to recreate the emotions in clients of what fragrance was designed to encapsulate.

Lead with Audacity

Tenacious: willing to go the extra mile to ensure customer leaves having received the very best luxury service.

Driven and results orientated

seeking out ways to continually grow the business through events and counter activity.

Self-confident

able to approach and engage with customers at ease, using your strong selling skills.

Excel for Ultimate Luxury

Immaculately groomed and presented: embodying the elegance that customers have come to identify with Parfums Christian Dior.

Hard Skills

Previous experience working in a luxury, consultative sales role is required.

Expert knowledge of fragrances

able to evoke passionate responses to fragrance notes.

Product knowledge

knowledgeable on all Parfums Christian Dior products, especially fragrances.

Selling techniques

proven ability to achieve or exceed sales targets and link-sell across product categories.

Client relationship management

ability to develop personal relationships with clients and introduce loyalty schemes.

Merchandise management

understanding and adherence to corporate guidelines.

Inventory monitoring

ability to monitor stock levels and report issues. Additional information Inclusivity is not just a noble principle; it is the very heart of our excellence. In a world where our clients, talents, and ideas increasingly come from diverse backgrounds, our diversity is our strength. At Parfums Christian Dior, this means being a House where everyone feels respected, welcomed, and valued, regardless of their uniqueness.

Because we know well

a House that reflects this diversity is a sustainable, vibrant House, rooted in both dreams and reality. Inclusivity cannot be decreed; it is practiced daily. (If you require any reasonable adjustments within the application process, feel free to indicate it in your application). Career development Inclusivity is not just a noble principle; it is the very heart of our excellence.