Customer Service Intern

Job description

Job responsibilities Reporting to the Global Direct eCommerce & CRM Manager, the Customer Experience Intern will apply and complement theoretical knowledge, develop job skills, and gain practical experience through participation, collaboration and support in the following functions and tasks. Manage Customer Care platform, ensuring day-to-day operations run smoothly and efficiently. Handle customer service requests via telephone and email, providing support in English, Spanish, and Japanese.

Collaborate cross-functionally with different stakeholders to resolve customer order inquiries and enhance customer experiences. Analyze customer behavior continuously, extracting insights, and proposing enhancements to improve the Customer Experience for the brand. Contribute to defining Customer Care standards at a global level, especially within an omnichannel environment. Profile

SKILLS

Proactive team player High communication skills Detail oriented and responsible Customer and service oriented PROFILE NEEDED Main Studies: Bachelor's degree in Business degree or related studies. Courses or experience in office administration, organizational management, or similar areas are highly valued.

Languages

Fluency in Spanish and English. French is a plus.

Others

Possibility of signing an agreement with the university for at least 6 months full-time. Immediate incorporation.

Experience

Previous experience in Customer Service. Additional information LOEWE respects diversity and promotes inclusion from its recruitment process. We’re committed to create an integrative working environment where all talents and singularities are engaged and valued. Career development LOEWE respects diversity and promotes inclusion from its recruitment process.