Client Advisor - South Coast Plaza

Job description

Position MAIN PURPOSE

Loewe is currently seeking a Client Advisor to join its South Coast Plaza team. In this role, you will be responsible for building the client relationships within the luxury market, while achieving goals through our company values.

Job responsibilities Key Responsibilities & Tasks

Continuously meet or surpass monthly and yearly sales objectives, contributing to business growth and development. Surpass client expectations by providing an outstanding, personalized customer service, founded on enduring and meaningful relationships. Showcase deep knowledge of LOEWE’s products and the brand’s history and heritage. Exceed individual Key Performance Indicator (KPI) targets by delivering top-tier customer service.

Utilize CRM tools effectively to gather valuable customer data for personalized client engagement and future opportunities. Foster a culture of collaboration and open communication with colleagues to enhance the working experience and maintain a positive workplace environment. Ensure both the sales floor and stockroom are well-organized per company policy. Contribute to the visual presentation of products, adhering to LOEWE’s standards.

Uphold LOEWE’s image standards and guidelines. Adhere to all company policies and procedures. Record all pertinent customer information accurately in the database. Actively promote store events via email, phone, and personalized notes. Maintain an accurate and organized client book, initiating regular client contact and providing prompt follow-up on all sales, events, or client inquiries. Consistently address any client-related issues, including shipping and alterations.

Play a role in general housekeeping and store image upkeep. Support shipping and receiving and inventory control as requested Profile Key Qualifications & Skills: Possess over three years of luxury fashion sales experience within a retail environment. Demonstrate a proven history of exceeding both individual and store targets while building enduring relationships with customers and colleagues. Exhibit exceptional communication skills, both verbally and in writing, along with the ability to manage multiple tasks simultaneously.

Display strong organizational skills and follow-through. Embrace a team-oriented mindset with a strong desire to collaborate effectively. Thrive in a dynamic and fast-paced work environment. Show high adaptability and catering to different customer needs. Be open to working a flexible schedule, including evenings, weekends, and holidays, based on business demands. Foreign language knowledge a plus but not required. Additional information About LOEWE Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world.

Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise. At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types.

Our aim is for everyone to feel valued, included, and empowered to contribute their best.

Employee benefits

The compensation for this position ranges from $25-$27 hourly . The rate of pay offered will be dependent upon candidate’s relevant skills and experience. In addition, there is a comprehensive benefits package including: medical, dental, vision, short and long-term disability, various paid time off programs, employee discount/perks, and a retirement plan with employer contribution. At our Maison, we offer a generous benefits package including medical insurance, bonus structure, paid time off, holiday pay, 401k, automatic employee contribution, and more.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, and to perform key job functions.

Career development About LOEWE Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world.