Team Manager

Job description

Position

• To support the Store Manager in implementing his/her mission in managing the store and deputize in his/her absence.
• Optimize sales through effective implementation of business strategies set by the Store Manager.

JOB DUTIES & RESPONSIBILITIES

• Lead and motivate a team of sales associates to achieve sales targets and provide exceptional customer service.
• Implement sales strategies and initiatives to drive business growth and enhance customer experience.
• Monitor and analyze sales performance metrics, identify areas for improvement, and develop action plans to address any issues.
• Train, coach, and mentor team members to ensure they have the skills and knowledge required to deliver top-notch service and reach their full potential.
• Collaborate with the store management team to develop and implement operational procedures and policies that uphold Louis Vuitton's brand standards.
• Foster a positive and inclusive work environment that promotes teamwork, engagement, and professional development.
• Handle customer escalations and resolve any challenging situations with diplomacy and a customer-centric approach.
• Maintain a high level of product knowledge and stay updated on industry trends to provide expert advice to customers and support the team with product training.
• Oversee inventory management, merchandise displays, and store presentation to ensure a visually appealing shopping environment.
• Uphold Louis Vuitton's values and brand image at all times, setting an example for the team in terms of professionalism, integrity, and passion for the luxury retail industry.

KEY REQUIREMENTS & COMPETENCIES

• Minimum of 6 years customer service experience with at least 3 years management experience in leading a team.
• Tertiary education preferred.
• Strong knowledge in fashion and luxury retail industry.
• Strong Analytical skills.
• Action and results oriented
• Detail oriented.
• Entrepreneurial flair.
• Presentable, creative, dynamic and self motivated.
• Open minded and adaptable.
• Computer literacy.