Senior Retail Supervisor

Job description

Position Your Impact (Position Overview) The Senior Retail Supervisor is an active, field-based leadership role that plays a pivotal role in driving the commercial success and operational excellence of our counters and boutiques. Requiring regular travel and a highly visible, hands-on presence across multiple retail locations. As a champion of the brand's heritage, you will lead, coach, and motivate field teams to drive sales performance, formulate and execute targeted door strategies, and deliver exceptional clienteling standards and brand excellence.

Ideal for an ambitious and people-oriented retail professional who thrives on the move, this role offers a direct pathway to multi-store management by overseeing team performance, operational compliance, and the ultimate luxury consumer experience across your territory. Job responsibilities Sales Performance & Door Strategy Execution Formulate and execute clear door strategies to grow store business and maximize sales across all locations.

Set clear performance goals and track daily sales metrics to capture market opportunities. Create local action plans based on sales data to boost store results and product turnover. Report monthly and quarterly business results, identify trend and market activities to senior management with clear next steps. Team Leadership & Motivation Identify team strengths and potential, leading and coaching frontline staff on the sales floor to hit sales targets and drive daily productivity.

Collaborate with training team to evaluate staff performance, address skill gaps, and improve product knowledge, service quality, and brand alignment. Formulate and implement staff reward and incentive programs to keep the team engaged, energized, and drive top-tier sales and service performance. Clienteling & Customer Relationships Drive clienteling strategies at the store level, coaching and influencing frontline teams to build and cultivate long-term relationships with VIP customers.

Monitor CRM KPIs (e.g., repeat purchase, client retention, etc) and implement action plans to build customer loyalty. Oversee the lead personalized client outreach, private consultations, and exclusive brand events to elevate the consumer journey. Coach staff to effectively leverage clienteling tools and databases to provide personalized customer service. Counter Operations & Brand Image Excellence Ensure counters and visual displays consistently meet top-tier brand presentation guidelines.

Ensure physical stock levels on counters and boutiques to ensure optimal stock level Empower frontline teams to serve as brand ambassadors, delivering exceptional service and embodying brand values in every interaction. Profile Your Competencies and Experience (skillset requirements)

People Leadership & Coaching

Ability to identify staff skill gaps, give helpful feedback, and partner with training teams to improve staff performance. Skilled in motivating sales teams through positive coaching, staff engagement, and incentive programs.

Clienteling & Customer Service

Solid experience in customer relationship management, VIP client retention, and data collection. Ability to coach staff on personalized service, brand storytelling, private consultations, and customer events. Proficient in using client databases and retail tools to track customer purchases and shopping habits.

Sales Performance & Business Analysis

Strong ability to track key sales metrics to improve revenue. Able to analysis sales data and evaluate promotions to create effective door business plans.

Counter Operations

Keen eye for detail to execute brand display standards and maintain a premium store environment. Strong understanding of stock management.

Stock & Supply Chain Coordination

Strong grasp of inventory management, including stock coverage analysis, demand forecasting, and working with logistics to streamline replenishment.

Experience

Tertiary education with Minimum of 5 years of retail experience within the beauty, luxury, or premium consumer goods sectors, including at least 3 years in a multi-store management role. Candidate with less experience will be considered as Retail Supervisor.