Client Advisor - Loewe - Selfridges

Job description

Position Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company. As Client Advisor, you will ensure that our client service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals.

Job responsibilities Your role will be to: Achieve individual and store objectives. Connect with clients in an engaging emotional way to provide an exceptional and memorable client experience. Engage with all clients and develop long lasting relationships. Maintain relations with clients through regular communication and connection via email, phone, messages, or personalized notes. Master and transmit our brand history and heritage.

Highlight our product categories through your product knowledge and storytelling. Develop and grow your client book, updating client information on the relevant company tools. Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store. Actively participate in visual merchandising in accordance with LOEWE’s visual standards. Maintain products in an efficient, clean, secure, and organized manner; front and back of house.

Support with inventory management and ad hoc back of house tasks. Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior.

Profile What is important for the role

Proven experience in achieving individual goals and contributing to team results. Experience within a similar customer centric role. A deep interest in Fashion, Art, and Culture. Be naturally inclusive and open minded. Confident, service orientated, adaptable and empathetic in style and approach. Effective communication skills with the sensitivities to build and maintain a client portfolio. Results driven with a commercial mindset without compromising on the Team Player attitude.

Fluent in English and an additional language is a bonus. Additional information About LOEWE Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world. Since 2025, the House is under the creative direction of Jack McCollough and Lazaro Hernandez, guided by a rich artistic sensibility and an imaginative exploration of craft. This new chapter builds on core sensibilities of LOEWE: an intellectual and playful approach to fashion, the vibrant spirit of Spanish lifestyle, and unmatched leather expertise.

At LOEWE we are committed to a culture that welcomes all, regardless of gender, ethnicity, socioeconomic background and abilities, including people with disabilities of all types. Our aim is for everyone to feel valued, included, and empowered to contribute their best. Career development About LOEWE Founded in Spain in 1846, LOEWE is the second-oldest luxury fashion house in the world.