Fendi Private Client Advisor-杭州大厦

Job description

Position Key Responsibilities

Sales Performance and Client Expansion:

• Achieve and exceed sales targets and quotas by effectively promoting and selling premium products to VIP clients.
• Proactively recruiting clients by networking, holding events and driving initiatives.
• Applying business acumen to client development, providing proposals to improve sales.

High-end Client Management and Loyalty

• Foster and develop client loyalty and repeat business through exceptional service and personalized attention.
• Maintain strong, long-term relationships with VIP clients, understanding their preferences, tastes, and purchasing history.
• Embody the LVMH culture and be an ambassador of the LVMH values.
• Proactively organizing local events or animations to generate business and improve client loyalty.

Product Expertise

• Possess in-depth knowledge of the products or services offered, including features, benefits, and trends.
• Cultivated on the arts, fashion and etiquette and having a full understanding of the luxury lifestyle. Being an inspiring role model to others.

Client Experience and Satisfaction

• Creating desire for the brand with exceptional storytelling about the particular Maison (heritage and savoir faire). Showing empathy and passion and following the steps of the Maison's selling ceremony. Address and resolve any client concerns or issues promptly and professionally, ensuring overall client satisfaction.

Skill Associated

• Customer Relationship Development
• Product Knowledge
• Selling Techniques
• Business Development
• Adaptability
• Relationship Building
• Interpersonal Savviness
• Dream contribution
• Impact driven
• Ownership
• Client obsessed
• Brand sensitivity