Guerlain Beauty Consultant

Job description

Position Position

Beauty Consultant Location: Fenwick, Colchester Hours: Part-time, 22.5 hours MISSION As a Beauty Consultant for Guerlain, you are a brand ambassador. In your role, you are responsible for achieving your sales targets while promoting the brand image and providing a personalised luxury service to customers. Through your passion for the brand you will demonstrate an attitude that befits Guerlain at all times. Job responsibilities

MAIN RESPONSIBILITIES

SALES: To pro-actively sell Guerlain products and provide a luxury standard of service to customers To be aware of and achieve or exceed sales targets, as set by your line manager To pro-actively link sell across product categories, to increase average transaction value (ATV) and average transaction units (ATU)

KPI

To achieve sales targets SERVICE To be knowledgeable on all Guerlain products and be able to propose personalised products to clients and confidently and appropriately overcome any objections Demonstrate products on clients by means of flash make-overs and confidently explain the benefits of each products To initiate contact with customers and welcome them both on counter and through traffic stopping

To identify, understand and reformulate the client needs To develop personal relationships with clients and to gain loyalty To educate clients on Guerlain products and the brand KPI: To achieve target for Mystery Shopping GENERAL To participate in merchandise management and ensure that it is in line with Corporate guidelines

To monitor stock levels, report any issues to the Counter Manager and ensure that there is sufficient levels To conduct all assigned operational and administrative tasks To be a Guerlain brand ambassador and representative at all times To adhere to all Company procedures and policies, as outlined in the employee handbook

To build relationships with store management and adhere to all store policies and procedures To carry out any additional duties as directed by the management team Profile POSITION WITHIN THE TEAM Reports to: Business / Account Manager CONTACTS AND RELATIONSHIPS Internal: Counter team, Area Managers, Retail Managers, RMA’s External: Guerlain clients, Department store colleagues, Department store managers, Department store HR Departments PERSON SPECIFICATION In order to be successful in this role, you will be: Tenacious; willing to go the extra mile to ensure the customer leaves having received the very best in luxury service.

Driven and results orientated; seeking out ways to continually grow the business through events and counter activity. Self-confident; you will be able to approach and engage with customers at ease, using your strong selling skills to chase that extra sale. You will be able to demonstrate cosmetics and make-up application knowledge, and through excellent communication skills, be able to identify key items that would suit the customers’ needs.

Immaculately groomed and presented; you will embody the elegance that customers have come to identify with Guerlain.