Loro Piana, Sales Supervisor - Beverly Hills

Job description

Position Loro Piana is an Italian luxury Maison founded in 1924, known for creating the finest quality textiles, ready-to-wear collections, accessories, and bespoke garments. Our dedication to exceptional craftsmanship and use of the world’s finest raw materials positions us a leader in the luxury industry. As an iconic Maison within the LVMH group, we uphold a strong commitment to unparalleled quality and excellence.

General Purpose of the Position

We are seeking a Sales Supervisor to join our team at Loro Piana. The Sales Supervisor plays a crucial role in driving sales performance and maintaining the highest standards of service to our clients. You will support store leadership to oversee the team to achieve and exceed sales targets. You will foster a client-centric culture, ensuring a seamless and elevated shopping experience while upholding the Loro Piana brand image.

Your passion for sales and building client relationships contribute to the overall success of the business. Job responsibilities

Key Responsibilities

Lead and motivate a team of client advisors to achieve individual and team sales goals while upholding Loro Piana’s service standards. Provide ongoing guidance and support to the sales team, ensuring a high level of product knowledge and service excellence. Collaborate with store leadership to implement strategies and action plans aimed at enhancing sales performance. Foster a client-centric culture among the sales team, emphasizing personalized service and relationship-building.

Work closely with the inventory team to monitor stock levels, participate in inventory counts, and ensure accurate product availability on the sales floor. Drive sales performance by identifying key opportunities for optimizing sales growth and operational efficiencies. Elevate the client experience by providing exceptional hospitality and creating personalized interactions aimed at positively impacting both sales performance and service.

Develop strong relationships with top clients by managing VIC initiatives to reflect an elevated brand image. Support CRM initiatives by updating relevant client information to maximize sales opportunities and plan for future appointments. Actively promote products through personalized outreach, engaging with clients through tailored messages. Profile

Skills and Abilities

Required 3+ years of management and sales experience, preferably in a luxury retail environment. Proficient in Microsoft Office, SAP, and other digital tools. Excellent leadership, teamwork, and problem-solving skills. Strong knowledge of sales, operations, and inventory. Ability to lift and move up to 40 pounds. Additional information What we offer At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.

We offer a comprehensive range of benefits including healthcare, fertility support, adoption and surrogacy, tuition reimbursement and mental health support. EEO Statement We strive to create a culture of inclusion where everyone has a sense of belonging. Our goal is to ensure that our outreach and recruiting efforts generate diverse identities and perspectives that will be valued and can thrive. We are continuously assessing our employee and candidate populations to identify ways to ensure they are all-encompassing and equitable.

Compensation Loro Piana uses the published salary range as a guideline to provide our employees with market-competitive pay while allowing for flexibility to recognize and reward various levels of expertise, performance, and tenure. While the published salary range is a good faith reflection of the targeted salary level for the position, Loro Piana reserves the right to pay outside of the published salary range of $30 to $35 per year/hour.

Career development What we offer At Loro Piana, we believe in fostering a supportive and rewarding work environment that values our employees' well-being and growth.