Training Manager

Job description

Position As a Training Manager, you will be responsible for developing and executing the training strategy for the market, while leading the training and fashion styling team. You will ensure an exceptional client experience that aligns with DIOR's high standards and deliver training and coaching initiatives that support business growth and enhance productivity. You will also foster the development of retail team soft skills.

Job responsibilities

• Training Leadership and Strategy
• Lead the training team and collaborate with the Country Manager to formulate and execute effective training programs in partnership with boutique leaders and the retail team.
• Build and monitor a training action plan tailored to the specific training needs of the market.
• Develop an annual training plan with long-term and mid-term visions on the training strategy.
• Work closely with the Regional Team to align on training strategies and contribute to the creation or revision of training programs and materials.
• Propose and manage the training budget in alignment with company guidelines.
• Training Delivery and Development
• Deliver corporate retail training and development activities, ensuring that training objectives are met, and effectiveness is evaluated.
• Spend a minimum of 50% of your time in boutiques, coaching the team on performance, selling & service techniques, and brand knowledge.
• Host seasonal collection trainings in partnership with the merchandising team, ensuring 100% of the retail team is trained on the inspirations and collection strategy each season.
• Organise and conduct company inductions (Esprit Dior) for both office and retail staff.
• Organise, deliver, and monitor various training initiatives through blended learning experiences.
• Analyse training data, including DIOR(K)NOW, DIOR(CX), and TRAINING TRACKER, to assess the impact and effectiveness of training programs.
• Induction
• Manage in liaison with HR, Retail Operations and Boutique Management new team member induction training.
• Ensure that all induction formalities are completed prior to start.
• Work with the Boutique Management to lead and enrich the experience of the new team member
• Client Experience and Service Excellence
• Ensure the team consistently embodies service excellence and selling expertise on the sales floor with every customer interaction.
• Ensure the consistent delivery of the Dior Experience for all clients, aligned with Dior's high standards.
• Coaching and Team Development
• Monitor and follow up with boutique managers on new joiners’ performance and provide ongoing coaching where necessary.
• Foster the development of retail team soft skills to enhance overall performance and customer service.
• Ensure that all staff are well integrated into the company and store environment.
• Support and manage the training and fashion styling team to ensure high performance.
• Budget and Planning
• Determine annual training budgets in collaboration with HR.
• Review and revise budget allocations regularly in preparation for bi-annual budget revisions.
• Audit and maintain training and coaching resources.
• Manage training related expenses in accordance with the given budget. Profile Minimum 5 years of training delivery experience including management training, selling techniques training or customer service training.

Good understanding of luxury fashion brands or retail industry will be an advantage.

Presentation and interpersonal skills

able to influence team and to interact with different types of people. Excellent training and coaching skills. Good command of English in both spoken and written. Proficient in computer knowledge and MS Office especially MS PowerPoint. Detail-oriented with the ability to manage multiple tasks in a fast-paced environment. Self-motivated, proactive and passionate in luxury fashion industry. Ability to perform under pressure.