FENDI Retail Training Manager-Mainland China

Job description

Position MAIN RESPONSIBILITIES

• Store teams’ competence -Constantly assess store staff’s training needs as the basis for the training cycle.
• Ensure a consistent on-boarding training for all new joiners.
• Drive key training initiatives, e.g. ""Customer Journey, FENDI Fur-LG-Styling Academies"" through active and sustained in-store trainings, enable Store team's capabilities -On-site observe CA's interactions with clients and provide feedback/coaching moments.
• Provide support for post-training endeavors through follow up actions, active monitoring of E-Learning completion rate.
• Provide guidance and support to in-store trainers as well as support to in-class trainings/workshops delivered to store teams by other departments (i.e. CRM, VM, Merch teams).
• Act as platform for sharing of best practice among stores.
• Business Parnter -Ensure the store management has full visibility on training plans, activities, progress, required actions. Making recommendations as needed. -WW Training Program and GC training program local adaptation, to meet regional retail team need and support the business development -Partner with Store Managers for structuring, scheduling and participating in store meetings, that include topics such as MSP result sharing and action planning, training event etc.
• Provide on-going feedback to Store Managers and Retail Training Managers on the performance/progress of individuals.
• Working together with Store Manager, coach individuals to draw out their own solution to improve and develop.
• Training KPIs and budget -Monitor retail KPIs and coach to exceed individual and team target.
• Manage retail training KPIs (# of people trained/#of hours/topics/e-learning completion rate) -Monitor the approved training budget and manage all its revisions in agreement with Greater China Retail Training Director.
• Team worker -Establish frequents checks in schedule with Greater China Retail Training Director. Suggest development of material and training needs.
• Partner with other Regional Retail Training Managers and WW Retail Training teams.

Experience

• -8 years Retail (as manager) or field training experience in luxury industry -Retail or training experience with High-Fashion brands is a plus -Previous experience as multiple stores manager, Area retail manager is a plus

Education

• -Bachelor degree and above, Overseas education more than 3 years is a plus

Personality

• -Emotionally intelligent, able to interact with all levels of employee -Good team player, strong team work spirit and influencer -Passion for elevated service and client experience -Great energy with strong motivation in developing people

Skills

• -Strong facilitation, communication and interpersonal skills -Excellent listening and observation skills -Ability to manage details, deadlines and balancing multiple priorities -Willingness to travel within China and abroad -Proficiency in both spoken and written English/ Chinese