Senior Client Advisor

Job description

Position Being part of LOEWE gives you the opportunity of learning new things every day and working with people passionate about what they do, in a fast moving and ambitious company. As a Senior Client Advisor, you will ensure that our clients' service expectations are exceeded in a personable, playful, and engaging way, enabling you to deliver your individual and team goals. You will be a consistent high performer, delivering both qualitative and quantitative results.

Job responsibilities Your role will be: Consistently achieve individual and team objectives, be accountable for sales results and support the team in their sales. Provide an excellent customer experience to each client; greeting, listening, assisting, advising, and exceeding their expectations. Exemplify our brand history and heritage. Highlight our product categories through your exceptional product knowledge to cross sell and upsell.

Engage with diverse clients, always putting them at ease to develop long lasting relationships. Develop and grow your client book, updating client information on the relevant company tools. Demonstrate sales leadership and advanced clienteling skills, leveraging all available tools to develop existing clients and recruit new clients to build long term relationships. Perform as a team player, participating and collaborating in all activities contributing to the overall objectives of the store.

Actively participate in visual merchandising in accordance with LOEWE’s visual standards. Maintain products in an efficient, clean, secure, and organized manner; front and back of house. Support with inventory management and ad hoc back of house tasks. Follow the company’s policies and procedures including LOEWE’s standards in terms of grooming and behavior. Support Management in developing the team through mentoring and/or being a buddy for new joiners.

Profile

About Us

Created in Spain in 1846, LOEWE approaches 180 years as one of the world’s major luxury houses. Now under the Creative Direction of Jack McCollough and Lazaro Hernandez, the brand presents itself to the world as a house focused on craft and culture, evidenced through an intellectual yet playful approach to fashion, bold and vibrant Spanish lifestyle, and unmatched expertise with leather. LOEWE has a rich legacy of craftsmanship dating back to its beginnings as a collective workshop and has long valued artisanal techniques in its approach to design and manufacture.

These core values are reflected in the brand’s belief in the importance of craft in today’s culture, its modern interpretations of historical artistic achievements, and its commitment to supporting contemporary art, craft, and culture around the world. At LOEWE, we value the uniqueness of our clients and our teams, whoever and wherever they are. We are committed to a culture that welcomes all genders, ethnicities, socioeconomic backgrounds, and abilities, including people with disabilities of all types.

Our aim is for everyone to feel valued, included, and empowered to contribute their best.