Service Advisor

Job description

Dealership

L0428 Suburban Mazda of Troy Service Advisor – Mazda of Troy Business is booming, and we’re growing our team! Mazda of Troy is looking for a motivated, customer-focused Service Advisor to join our fast-paced, high-volume service department. If you thrive on building relationships, delivering exceptional experiences, and maximizing every opportunity, we want to talk to you.

What You’ll Do

As a Service Advisor, you’ll be the key connection between our customers and our service team—ensuring a smooth, transparent, and positive experience from start to finish.

• Greet every customer with professionalism and energy
• Listen, identify, and clearly communicate vehicle concerns
• Perform walk-arounds and recommend maintenance based on customer needs
• Provide accurate estimates, timelines, and upfront pricing
• Write detailed and accurate repair orders in ADP Present and explain multi-point inspection results Gain approvals for recommended and additional services
• Coordinate with technicians to ensure efficient workflow
• Keep customers informed throughout the repair process
• Deliver completed vehicles and review work performed
• Handle payments and ensure a seamless checkout experience
• Build long-term customer relationships and trust

What We’re Looking For

Strong communication and relationship-building skills Sense of urgency in a fast-paced environment Attention to detail and organizational skills Comfort with computers, typing, and service systems Basic math skills for estimates and transactions Valid driver’s license with an acceptable driving record Automotive service experience is a plus, but not required for the right person Why Mazda of Troy? We’re not slowing down—we’re growing.

This is an opportunity to step into a busy shop with steady traffic, strong earning potential, and a supportive team environment.

What We Offer

Competitive pay with performance-based earning potential Medical, Dental, and Vision coverage Paid Holidays & PTO 401(k) with company support Employee Stock Purchase Plan Paid Life Insurance & Disability coverage Career growth through Lithia Learning Center Vehicle purchase discounts Wellness programs and employee perks

Additional Requirements

High school diploma or equivalent Must be 18 years or older Drug-free workplace Equal Opportunity Employer