Collector - Outbound

Job description

You will answer inbound phone calls from internal and external customers

• Process payments is part of your role
• Make credit release decisions following procedures as stated in The Linde Gas & Equipment Inc. way Refer customer disputes to field personnel for final resolution You will also make payment arrangements on delinquent accounts and perform outbound collections calls in support of credit release procedures
• Escalate customer disputes and collections situations as necessary Also, you will assist team in meeting inbound service level standards