Collector - Outbound

Job description

You are expected to answer inbound phone calls from internal and external customers

• Process payments efficiently and accurately
• Make credit release decisions following established procedures aligned with The Linde Gas & Equipment Inc. way Refer customer disputes to field personnel for final resolution
• Make payment arrangements on delinquent accounts to support customer retention You will perform outbound collections calls to support credit release procedures
• Escalate customer disputes and collections situations when necessary to ensure timely resolution You will assist the team in meeting inbound service level standards, contributing to overall customer satisfaction