Customer Support & E-Commerce Specialist

Job description

You will answer inbound customer calls and make outbound calls for follow-up to ensure customer needs are met

• Respond promptly to customer inquiries via phone, email, and chat, providing accurate product, pricing, availability, and order information You are going to manage customer orders from purchase through fulfillment, addressing questions, changes, delays, and resolving issues efficiently
• Troubleshoot customer concerns and find practical solutions while collaborating with sales, warehouse, purchasing, and e-commerce teams to keep orders moving You will identify potential problems before they escalate and communicate important updates on orders, products, and customers to the team Assist with preparing customer quotes and follow up to convert opportunities into sales
• Support the e-commerce team with website, product, marketing, and special projects to enhance customer experience
• Learn and maintain strong knowledge of products, systems, and processes to serve as a reliable resource for customers