National Account Program Specialist

Job description

What Drives Success

Position Summary

The National Account Program Specialist is an operations-focused role designed to improve seller productivity and strengthen the National Accounts operating system. Working closely with National Account Managers, Sales Leadership, and cross-functional partners, this role supports reporting, CRM administration, process governance, pricing support, and business operations to ensure consistent execution and scalable growth across National Accounts programs.

Reporting & Analytics

• Develop, maintain, and distribute recurring sales, customer, and operational reports. Support business reviews, dashboard management, KPI tracking, and ad hoc reporting requests.

CRM Administration

• Maintain customer records, account hierarchies, contacts, opportunities, and program data. Ensure CRM data integrity and adherence to governance standards.

Process Governance

• Document and maintain standard operating procedures, support process improvements, and drive consistency across National Accounts workflows.

Pricing Support

• Coordinate pricing submissions, documentation, implementation, requests for proposals, activities, and ongoing maintenance to ensure accuracy and compliance.

Operational Coordination

• Support project tracking, internal communications, meeting preparation, and cross-functional coordination activities.

Business Support

• Partner with Strategic Account Managers and Sales Leadership to improve visibility, productivity, and execution discipline across the organization.

What

We Are Looking For

• Bachelor's Degree preferred (or equivalent professional experience).
• Minimum of 2-4 years of experience in sales operations, business support, account administration, customer support, or related business functions.
• Strong proficiency with Microsoft Excel, CRM platforms (Salesforce preferred), and Microsoft Office Suite.
• Demonstrated analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities and collaborate effectively across functions.
• Experience with reporting, business analytics, or process improvement initiatives preferred.

Who

We Are

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development.

Come, stay, and grow with us.