Assistant Manager, Dispute Management

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Responsibilities

Support the Assistant Financial Controller in managing credit card disputes across all payment collection platforms and applications. Conduct thorough investigations into credit card disputes, chargebacks, and fraud-related cases to support fund recovery efforts. Prepare, review, and submit dispute documentation and case files in accordance with card scheme requirements and internal policies. Maintain a strong working knowledge of the end-to-end dispute lifecycle, including chargeback processing, representment, pre-arbitration, and arbitration stages.

Manage dispute escalation processes and provide timely, professional communication to internal and external stakeholders. Analyze transaction records and supporting documentation to build strong dispute cases and maximize recovery outcomes. Review and assess chargeback arbitration cases, providing recommendations and rulings aligned with applicable card scheme guidelines. Respond to customer and stakeholder inquiries related to chargeback and arbitration cases in a clear and service-oriented manner.

Support the Accounts Receivable team in the review and approval of refund transactions. Undertake additional duties and special projects as assigned by the Assistant Financial Controller.

Job Requirements

Education & Certification

• Bachelor’s degree in Accountancy, Finance, Business, or a related discipline Experience 3–5 years of relevant working experience

Other Prerequisites

• Strong written and verbal communication skills, with the ability to engage effectively with internal and external stakeholders.

Excellent interpersonal and analytical skills. Relevant experience in dispute management, chargebacks or the payments industry will be an advantage. Detail-oriented, proactive, and able to manage multiple priorities while meeting tight deadlines. Able to work independently while also contributing effectively in a collaborative team environment. Familiarity with card scheme regulations and dispute platforms will be an added advantage.

Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.