Customer Relations Executive (VIP Services)

Job description

WE TAKE YOU ABOVE BEYOND Take your passion to the next level and work alongside other masters of their craft to build a fulfilling and rewarding career at Marina Bay Sands.

Job Summary

Responsible for assisting casino guests during their visit to Marina Bay Sands (MBS).

Job Responsibilities

Provide excellent and delightful service to casino guests and assist them with their needs and requests. Assist guests with their trip arrangements and ensure prompt and close follow-up (e.g. hotel arrangements, transportation arrangements, dining arrangements, etc.). Conduct guided MBS Casino familiarization tours for guests. Introduce programs (with the relevant terms and conditions) to potential Paiza players. Proactively identify potential gaming patrons and work with Market Development Sales Team on host management.

Provide personalized service and establish close rapport with assigned patrons. Engage guests through telemarketing calls and invite them for repeat visits and/or events and promotions. Collaborate with stakeholders (such as Sales, Transportation, Hotel Operations, Cage, Table Games, etc.) on guests’ feedback and with objective to enhance the service standards for guests. Assist with execution of Special Events and Promotions.

Ensure compliance with the organization’s guidelines and regulations when carrying out work duties. Perform all other ad hoc duties as and when required.

Job Requirements

Education & Certification Diploma or higher qualification in Hospitality, Business, Marketing or any related disciplines.

Experience

Prior experience in Sales or Customer Service role preferred. Candidates with no relevant work experience are welcome to apply. Other Prerequisites Customer-focused, excellent team player and possess good problem-solving skills. Willing to work various shifts, including mornings, afternoons, and overnight, as well as on public holidays. Able to communicate confidently in Mandarin, with at least intermediate proficiency in English, to effectively engage with Mandarin-speaking guests.

Other Asian dialects or languages will be viewed favorably. Must be comfortable working in designated smoking environments as required by the role. Competent in Outlook and Microsoft Office program (Word, Excel, PowerPoint) Marina Bay Sands is committed to building a diverse, equitable and inclusive workforce, providing equal opportunities as we grow our talent base to match our growth ambitions in Singapore. Our employees are committed to adhere to and abide by all rules, regulations, policies and procedures, including the rules of conduct and business ethics of the Company.