Executive - Admin Customer Care
Listed on Larsen & Toubro’s official careers site. Posted October 7, 2026. Check that it is still open and apply there.
Apply on Larsen & Toubro’s careers site →Job description
Roles and Responsibilities - Admin Customer CareManage customer escalations and ensure timely closure with proper root causeCoordinate with logistics and planning for accurate delivery commitmentsSupport continuous improvement by analyzing customer feedback and trendsHandle customer inquiries, complaints, and service requests professionallyCoordinate with internal teams to resolve customer issues on timeMaintain customer communication through calls, emails, and portalsTrack and update status of customer requests and escalationsEnsure high customer satisfaction and quick response timeMaintain records of customer interactions and service historySupport order coordination, dispatch follow-ups, and delivery updatesPrepare reports on customer issues, feedback, and resolution timelinesAssist in handling customer visits and coordination with internal teamsFollow company policies, communication standards, and service protocols
Qualifications
Post Graduate Programme in Management (PGPM)
More jobs at Larsen & Toubro
Lead - Equipment PM & Sapre Parts Management
India>Tamil Nadu>Coimbatore Campus
1. Senior Mech Designer
India>Tamil Nadu>Coimbatore Campus
Assistant Engineer - Cable Harnessing
India>Tamil Nadu>Coimbatore Campus
Assistant Engineer - ECN & BOM Management
India>Tamil Nadu>Coimbatore Campus
Assistant Manager
India>Tamil Nadu>Coimbatore Campus
Similar jobs at other companies
Executive Admin
Microsoft · India, Telangana, Hyderabad
HR & Admin Executive
TotalEnergies
Executive Office Admin
Royal Caribbean Group
Senior Admin Executive
Jones Lang LaSalle · Mumbai, MH