Assistant Manager-Facility Management and Handover

Job description

KEY RESPONSIBILITIES/ ACCOUNTABILITIES Financial / Functional perspective ? Ensure timely processing of NOCs and related documentation ? Support collection and verification of customer records and compliance documents ? Maintain accurate records of bookings, requests, and service transactions ? Drive process adherence and documentation accuracy Customer/Stakeholder Perspective ? Manage resident and tenant move-in and move-out processes ?

Facilitate club house, amenity, and common facility bookings ? Handle customer complaints, service requests, and escalations within defined TATs ? Ensure high levels of customer satisfaction and engagement Internal Process Perspective ? Verify documentation and process NOCs as per company guidelines ? Maintain resident, tenant, and occupancy databases ? Coordinate with FM, Security, CRM, and Finance teams for customer requests ?

Track complaint closure and maintain service request logs ? Generate periodic MIS reports and customer service dashboards Learning & Growth / Developmental Perspective ? Strengthen customer service and communication capabilities ? Promote a customer-centric culture across the site team ? Drive process improvements and digitization initiatives ? Enhance knowledge of customer service processes and systems

Qualifications

Bachelor of Engineering (BE)