Central Service Coordinator - Pronto

Job description

Co-ordinate and follow-up with subsequent stakeholders for on-time approvals

• Ensure FIFO approach to address requests received on each submodule of pronto module
• Refer dashboard to track the status of pending and executed requests
• Ensure compliance to defined pronto guidelines, policies, and procedures
• Develop skills to work on multiple submodules
• Maintain effective and efficient work processes and procedures complying with SLA requirements
• Meeting deadlines and KPIs
• Coordinating with project team for the timely completion of document processing
• Coordinating within team to prioritize and complete the document processing on time
• Coordinating with system team and development team to sort out the issues raised during the document processing

Qualifications

Bachelor of Computer Science (BCS); Bachelor of Science Honours (BSc Hons); Bachelor of Computer Application (BCA); Bachelor of Commerce (BCom)