ISD - Chennai HQ

Job description

Job Description – IT Support Engineer Designation

IT Support Engineer / Desktop Support Engineer Experience: 2–3 Years Industry: lnt Construction Location: Chennai HQ Employment Type: FTC

Job Summary

We are looking for an experienced IT Support Engineer with 2–3 years of experience to provide technical support to employees and ensure smooth day-to-day IT operations. The candidate will be responsible for troubleshooting hardware, software, operating system, networking, and user-access-related issues.

Key Responsibilities

Provide L1/L2 technical support to employees for hardware, software, and network-related issues. Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT peripherals . Install and troubleshoot Windows 10/11 operating systems and standard business applications. Provide support for Microsoft 365, MS Office, Outlook, Teams, OneDrive , and other enterprise applications. Troubleshoot basic LAN, Wi-Fi, TCP/IP, DNS, DHCP, and VPN connectivity issues.

Manage user accounts, password resets, and basic Active Directory / Microsoft Entra ID activities. Handle IT incidents and service requests through IT ticketing/ITSM tools such as ServiceNow, Jira, Freshservice, or similar platforms. Provide remote and on-site technical support to end users. Troubleshoot hardware failures and coordinate with vendors for repairs and warranty support. Install software, drivers, security updates, patches, and antivirus applications.

Maintain IT asset inventory , device allocation records, and support documentation. Follow up on open tickets and ensure timely resolution within agreed SLA . Escalate complex technical issues to L2/L3 infrastructure or application teams. Follow company IT policies, security standards, and standard operating procedures.

Required Technical Skills

Strong knowledge of Windows 10/11 troubleshooting. Good knowledge of Desktop/Laptop hardware troubleshooting . Working knowledge of Microsoft 365 and MS Office . Good understanding of Outlook and Teams . Basic knowledge of Active Directory / Entra ID . Basic networking knowledge – TCP/IP, DNS, DHCP, LAN, Wi-Fi, and VPN . Experience with ITSM / Helpdesk ticketing tools . Knowledge of remote-support tools. Basic understanding of IT asset management and ITIL processes.

Educational Qualification Diploma / Bachelor's degree in Computer Science, Information Technology, Electronics, or a related field . Relevant IT certifications such as CompTIA A+, Network+, Microsoft certifications, or CCNA will be an added advantage. Candidate Profile 2–3 years of relevant experience in IT Support, Desktop Support, Helpdesk, or End-User Computing. Strong troubleshooting and analytical skills. Good verbal and written communication skills.

Good customer/end-user handling skills. Ability to work independently as well as in a team. Willingness to work from the office and support users on-site. Ability to prioritize multiple support requests and meet SLA requirements.

Preferred Skills

Windows | Microsoft 365 | Active Directory | Outlook | Teams | Hardware Troubleshooting | Networking | VPN | ITSM | ServiceNow | Asset Management | Remote Support | ITIL

Qualifications

Bachelor of Technology (BTech)