GIS Program Manager 4

Job description

• Drive engineering execution across endpoint & client services platforms, ensuring solutions are implemented in alignment with architecture standards & operational requirements
• Act as a key contributor in automation & integration, developing & scaling solutions that reduce manual effort and improve consistency in endpoint management & vulnerability remediation
• Partner with security, architecture, and engineering teams to manage and improve endpoint vulnerability posture, including identification, prioritization, remediation, and reporting workflows
• Support the implementation of endpoint security controls, compliance baselines and patch management strategies across global environments
• Ensure integration between endpoint platforms, vulnerability management tools, ITSM systems and reporting capabilities to enable end-to-end visibility & control
• Participate in solution design discussions, providing engineering feasibility input and helping shape designs that are practical, supportable and scalable
• Support service transition activities, ensuring engineering deliverables, automation workflows and operational readiness requirements are in place prior to BAU handoff Develop & maintain scripts, automation frameworks and orchestration processes to improve endpoint lifecycle management & vulnerability response times
• Monitor operational performance & vulnerability trends, identifying opportunities to improve automation, standardization and remediation efficiency
• Collaborate with global operations teams to ensure consistent adoption of engineering standards, tooling and processes across regions
• Contribute to continuous improvement initiatives across endpoint engineering, vulnerability management and service operations practices
• Take on ad-hoc duties as and when assigned by the Immediate Supervisor
• Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field with 6+ years of relevant experience in endpoint engineering, infrastructure engineering, client services, or related technical domains, with hands-on exposure to automation and security/vulnerability management practices Hands-on experience in endpoint engineering and management platforms (e.g., Intune, MECM, AVD, or equivalent)
• Strong experience in vulnerability management, patching strategies, and endpoint security controls Experience with scripting and automation (e.g., PowerShell, Python, or equivalent) Working knowledge of systems integration, API-based automation, and orchestration tools Understanding of ITSM processes, particularly in incident, change, and problem management related to endpoint services Experience supporting or contributing to service transition and operational readiness activities
• Ability to analyze operational data, identify trends, and drive improvements in engineering and service performance
• Strong communication and collaboration skills across engineering, security, and operations teams Endpoint / EUC Platforms Microsoft Endpoint Administrator (Intune) Modern Desktop Administrator or equivalent