Account Manager (SEC / Depo Operation Sales)

Job description

Customer Account Management Serve as the primary operational contact for customer procurement and purchasing organizations. Manage customer demand requirements, order fulfillment, delivery schedules, and escalation activities. Build strong relationships with customer stakeholders to ensure alignment on business priorities and commitments. Coordinate customer requests and communicate delivery status, forecast changes, and supply constraints.

Support monthly, quarterly, and annual business planning cycles. Manage revenue commitment processes and ensure alignment with corporate financial objectives. Delivery & Manufacturing Coordination Coordinate delivery commitments across all product lines and Business Units. Manage manufacturing slot allocation and prioritization based on customer demand and business priorities. Analyze demand trends and develop actionable insights to improve planning accuracy.

Support capacity planning discussions and operational readiness reviews. Collaborate with Sales Operations, Finance, and Product Business Units. Facilitate regular business reviews and executive-level discussions. Drive process improvements to enhance forecasting, delivery performance, and operational efficiency. Minimum of 10 years of related experience with a Bachelor's degree; or 8 years and a Master's degree; or a PhD with 5 years experience; or equivalent experience.

Experience with semiconductor front-end process technologies, including Etch and Deposition equipment. Experience working with global customers and multinational organizations. Experience in executive business reporting and KPI management. Understanding of manufacturing planning and capacity management concepts. Ability to manage multiple priorities in a matrix organization. Our commitment We believe it is important for every person to feel valued, included, and empowered to achieve their full potential.

By bringing unique individuals and viewpoints together, we achieve extraordinary results. Lam is committed to and reaffirms support of equal opportunity in employment and non-discrimination in employment policies, practices and procedures on the basis of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex (including pregnancy, childbirth and related medical conditions), gender, gender identity, gender expression, age, sexual orientation, or military and veteran status or any other category protected by applicable federal, state, or local laws.

It is the Company's intention to comply with all applicable laws and regulations. Company policy prohibits unlawful discrimination against applicants or employees. Lam offers a variety of work location models based on the needs of each role. Our hybrid roles combine the benefits of on-site collaboration with colleagues and the flexibility to work remotely and fall into two categories - On-site Flex and Virtual Flex. ‘On-site Flex' you'll work 3+ days per week on-site at a Lam or customer/supplier location, with the opportunity to work remotely for the balance of the week. ‘Virtual Flex' you'll work 1-2 days per week on-site at a Lam or customer/supplier location, and remotely the rest of the time.