Operations Quality Specialist (m/f/d)

Job description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ As an Operations Quality Specialist in our High Tech Solution Center (HSC), you will ensure that global freight forwarding procedures for high-demand customers meet agreed quality standards.

You’ll maintain a clear operational overview, monitor compliance, and step in proactively before issues escalate. Your expertise will help deliver seamless service and protect customer trust. This position is based at our office in Gärtringen (near Stuttgart) and requires regular on-site presence. Remote work is possible occasionally, but this is not a fully remote role.

How you create impact Monitor Global Operations

• Ensure adherence to processes and quality standards across international freight forwarding activities Prevent Escalations: Identify potential disruptions early and coordinate corrective actions before they impact customers Collaborate Across Borders: Work closely with global teams via air, sea, and road logistics to maintain operational excellence Drive Continuous Improvement: Analyze performance data, identify root causes, and implement process enhancements Ensure Transparency: Maintain dashboards and KPIs to provide clear visibility of service performance
• Act as a Trusted Advisor: Serve as the go-to expert for process compliance and operational best practices What we would like you to bring
• Solid background in freight forwarding, logistics or supply chain management
• Strong problem-solving skills and ability to adapt processes to customer needs
• Familiarity with logistics systems and data management Proactive, structured approach and ability to thrive in a fast-paced, international environment
• Ability to work on-site at our office in Gärtringen (Stuttgart) Fluent English; German is an advantage What's in it for you Competitive pay plus holiday and Christmas bonuses Flexible working hours for work-life balance Health and wellness programs, bike leasing, counseling services Retirement and asset-building benefits Modern workspace with free parking, good public transport connections, and a canteen offering discounted meals Training and development opportunities Discounts with numerous partners A supportive team culture and company events Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on.

At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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