Air Logistics Customer Care Specialist

Job description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine. ‎ The core purpose of the Customer Care Specialist and their responsibility is to: Grow, retain and serve the customer through commercial, local customer ownership while maximizing profitability.

The Customer Care Specialist is to deliver excellence in every local interaction and thereby, elevating the customer experience across all touchpoints. How you create impact You will be the main point of contact for your local, assigned customers, proactively owning the following elements and taking full responsibility for their experience with K+N: customer experience, delivering service and satisfaction to the highest level customer growth, retention and serving the local customer with all their requirements, maximizing customer profitability.

What we would like you to bring

Self-Driven Performance

• Proactively takes full initiative in shaping their own personal performance with a self-driven mindset, consistently meeting and exceeding Global Air Logistics standards and metrics.

Customer-Centric Mindset

• Places the customer at the core of all actions, demonstrating empathy and understanding of customer needs, consistently striving to deliver an exceptional customer experience and satisfaction whist building a strong partner relationship.

Maintains a relentless drive to improve customer satisfaction alongside strategic business outcomes.

Commercial Acumen

• Owning the local customer relationship to manage their growth and retention, identify upselling opportunities, and deliver value-added solutions. Facilitate spot quotations with pro active follow-ups whilst maximising profitability with an entrepreneurial approach.

Collaborative Communication

• Demonstrates strong interpersonal skills to foster alignment across internal teams and departments leading to deliver overall customer satisfaction.

Solution-Oriented Approach

• Focuses on resolving customer issues effectively while balancing customer service excellence with customer profitability.

Adaptability

• Thrives in dynamic environments and embraces change with resilience and flexibility. This position is not eligible for employment visa sponsorship.

Applicants must be currently authorized to work in the United States on a full-time basis without the need for current or future employer sponsorship. What's in it for you

At Kuehne+Nagel we strive daily to inspire, empower, and deliver not only to our customers, but also to our colleagues. We offer a dynamic global work environment with opportunities for excellent training programs and career mobility. The hourly wage range for this position is between $23 and $29. Base wage is part of a competitive total rewards package that includes health and welfare benefits, a 401k retirement savings plan, tuition reimbursement, and incentive compensation for eligible roles.

Individual pay may vary from the target range and is determined by a number of factors including experience, skills, job location, internal pay equity, and other relevant business considerations. Kuehne+Nagel reviews pay ranges regularly to ensure competitive and fair pay based on industry market data. #LI-AH1 Kuehne+Nagel participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.

Employers can only use E-Verify once you have accepted a job offer and completed the Form I-9. Artificial Intelligence (AI) tools may be used to assist in specific processes [e.g. screening applications, interview scheduling]. These tools analyze information to support decision-making, but final decisions are made by human reviewers. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on.

At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.