Sea Logistics Customer Care Specialist

Job description

It's more than a job As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

You will be part of our Sea Logistics team, adding your expertise + skills to the delivery of customer + operational excellence. How you create impact You will be responsible for supporting customers by providing helpful information + responding to complaints, ensuring customer satisfaction with our products, services + features. What we would like you to bring To drive customer engagement, satisfaction, retention + reactivation in close cooperation with field sales + operational care centres (OCC).

To establish + strengthen operational relation to customer contact(s) through daily interactions, regular care visits + pro-actively advising + consulting to ensure customer satisfaction. To qualify customer inquiries + provide quotations within the given price band, in line with the guiding leeway in decision-making, then following up to ensure quotations are accepted + closed. To support customer onboarding in line with working instructions, ensuring inclusion + transfer of customer requirements into the KN systems alongside the (initial) customer order.

To qualify + enter customer orders into the operational execution process. To collaborate with finance to adjust credit limits based on daily business development + coordinate measures in case of challenges. To create review + refine customer reports. To ensure delivery against all financial targets + strategic objectives. What's in it for you Your strong leadership skills + focus on customer + stakeholder relationships along with your strong time management will be the key to your success.

You will be successful in this role because for your knowledge across our operations, products + services; because you possess the key attributes we are looking for. Who we are Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference.

Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine. We kindly advise that placement agencies refrain from submitting unsolicited profiles. Any submissions of candidates without prior signed agreement will be considered our property and no fees will be paid.