Project Logistics Customer Excellence Specialist

Job description

It's more than a job In an administrative role at Kuehne+Nagel, tasks such as managing office operations or coordinating schedules certainly contribute to your team's success, but they also provide meaningful moments for people around the world. Because your attention to detail supports your colleagues to perform at their best, such as ensuring the timely and seamless transport of hearing aids and advanced medical devices that change lives.

At Kuehne+Nagel, our work contributes to more than we imagine. ‎ You will coordinate logistics administration, operational reporting, stakeholder communication, and documentation to support efficient project site operations. You will also develop reporting tools and dashboards to improve operational visibility, monitor performance, and support data-driven decision-making.

How you create impact Stakeholder Coordination

Facilitate communication between site operations, project teams, contractors, clients, and internal stakeholders. Track requests, decisions, and action items to ensure timely follow-up.

Reporting & Business Intelligence

Prepare operational reports, dashboards, presentations, and KPI reports. Analyze operational data to identify trends, performance gaps, risks, and improvement opportunities.

Process Improvement & Automation

Develop and maintain automated reporting solutions and tracking systems to improve accuracy, efficiency, and visibility.

Contractor Performance Management

Monitor contractor deliverables, workforce utilization, attendance, and performance indicators. Support performance reviews and compliance monitoring.

Procurement & Cost Tracking

Coordinate operational supply and equipment requests, track approvals and deliveries, and support cost monitoring and expenditure reporting.

Document Control

Maintain accurate filing systems, document registers, and version control to ensure documents are accessible, updated, and compliant with applicable standards.

Equipment Mobilization Support

Coordinate equipment documentation, inspection tracking, and authorization requirements to support safe and compliant mobilization.

Site Administration & Transport Coordination

Coordinate light vehicle bookings, driver schedules, vehicle maintenance, and required safety authorizations to support daily site operations.

Safety & Compliance

Follow applicable safety standards, operational procedures, and regulatory requirements. Proactively identify and address unsafe practices or conditions. What we would like you to bring 3–5 years of experience in logistics, supply chain, project coordination, or operational support. Experience in operational reporting, contractor coordination, client reporting, or performance monitoring. Advanced Microsoft Excel skills, with experience in Power BI, dashboard development, and reporting automation.

Strong analytical skills, with the ability to translate operational data into actionable insights. Experience with document control, procurement tracking, cost reporting, or operational administration. Excellent stakeholder management, communication, and presentation skills. Strong organizational skills, attention to detail, and the ability to manage multiple priorities under pressure. A proactive, solutions-oriented mindset with the ability to work independently and collaborate across teams.

Commitment to workplace safety, compliance, and continuous improvement. What's in it for you Exposure to cross-functional stakeholder management and operational performance improvement. Opportunities to develop expertise in business intelligence, reporting automation, and project logistics coordination. A collaborative working environment that values safety, accountability, and continuous improvement. Who are we Logistics shapes everyday life - from the goods we consume to the healthcare we rely on.

At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world. As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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