Senior Analyst, Growth and R&D Tech Capabilities (Hive)

Job description

As a Sr. Analyst within the Growth and R&D Tech Capabilities team, you will be responsible for the day-to-day technical operations of - Hive, as well as having a critical role in the long-term strategy and roadmap. “Hive” is our global end-to-end Innovation solution, which covers all parts of the innovation process from strategy alignment, discover & idea generation, through project lifecycle management and on to advanced analytics.

In this role, you will: Co-own the roadmap review process for new features - partner on prioritization and delivery decisions, while independently owning the assessment and triage of all incoming change requests, including impacts to existing integrations, architecture, security, and day-to-day operations

• Coordinate releases from configuration through production - ensure releases are planned, controlled, and executed effectively through to production release
• Build and run a robust change-tracking process - track requests end-to-end and actively manage demand against the capacity of our development partner
• Lead service & support management with our development partner - run weekly tracking and drive monthly formal reviews to keep delivery and support on track
• Monitor performance and drive action plans — track performance against agreed thresholds and create clear action plans to resolve issues quickly and effectively Be the change-control gatekeeper — manage and control change requests coming from the legacy project management system, ensuring the right work is prioritized, funded and routed
• Provide ongoing technical support — ensure continuous progress across tech development and operational support needs You bring a blend of technical depth, project discipline, and strong cross-functional collaboration.

You are comfortable working across business and technical teams, translating requirements into action, and staying organized and proactive in a rapidly evolving environment. 2-3 years of experience in IT and/or data and analytics, ideally within a large Fortune 500 organization Bachelor's degree in computer science, information technology, or a related discipline Demonstrated IT Service Management experience, supported by an ITIL Foundation certification (or higher) and hands-on ownership of incident, problem, change, and release management processes (including operating within SLAs and driving continual service improvement).

Hands-on experience with workflow management tools; e.g.

Monday.com, Airtable, JIRA, ServiceNow Technical project management and vendor management experience is a must Strong understanding of data and analytics processes, data product development methodologies, and platforms; such as, Snowflake, PowerBI, Tableau Interest in and proven learning agility with emerging Agentic AI capabilities

• Strong communication and collaboration skills across business and technical stakeholders
• Ability to listen, understand and synthesize business needs and translate requirements into technical architecture, engineering, and reporting activities
• Solid analytical and problem-solving skills with a data-driven approach to decision-making Ownership mindset and ability to work as a self-starter Resilience and adaptability in a rapidly evolving business and technology landscape
• Ability to prioritize work, manage budgets, and support on-time delivery Detail-oriented written and verbal communication skills to present project updates and risks to leadership