Group Lead, GBS - Commercial Business Partner, EPDM

Job description

• Executive Partnership, Governance & Decision Rights Own relationships with senior Europe Zone and Market Sales & Marketing leadership; serve as trusted advisor and primary escalation point. Establish and lead governance forums (operational reviews, QBRs, steering committees) with clear decision rights, escalation paths, and prioritization mechanisms across Europe Zone, Global Commercial, and GBS/GCC leadership. Ensure Y+1 execution of GBS commercial roadmap aligned with regional teams (service, capability, data/tech enablement), including sequencing and adoption/change strategy across developed and emerging markets.
• Operating Model Ownership (Global Standardization + Local Market Fit) Define, implement, and continuously improve the operating/interactions model (RACI, service catalog, intake, SLAs/XLAs, controls, handoffs). Drive demand management and capacity planning across Sales & Marketing workstreams; manage trade-offs and alignment when priorities conflict across markets. Lead standardization across Europe while formally governing exceptions (documented rationale, risk assessment, and time-bound plans where applicable).
• End-to-End Performance, Controls & Service Excellence Partner with Commercial Operations Service Delivery Leads to drive service excellence (quality, timeliness, productivity, stakeholder experience) across the Europe commercial services portfolio. Implement performance management (dashboards, insights, trend analysis) and deliver executive-ready reporting. Ensure adherence to policies and control requirements; manage operational risk, audit readiness, data integrity, and business continuity.
• Transformation, Value Delivery & Continuous Improvement Own the value agenda: productivity, cycle-time reduction, quality improvement, standardization, automation, and analytics enablement—delivering quantified and realized benefits. Lead improvements across process, technology, and data in partnership with Tech, Data/Analytics, and GBS Capability teams. Build business cases, influence investment decisions, and govern benefits realization to ensure sustainable outcomes.
• People & Capability Leadership (build, scale, mature) From year 2, build, lead, and develop a team that will mature into a two-layer capability: Business
• Partners aligned to markets/stakeholders and demand shaping SMEs aligned to priority domains (e.g., Marketing Analytics, Content Ops, Activation Ops, Ecommerce support, Social Intelligence, Consumer Care analytics)
• Establish capability strategy (skills, knowledge management, playbooks, training/certification pathways) to support both “run” operations and “change” delivery Role-model inclusive, cross-cultural leadership across multiple countries, languages, and time zones
• Master's degree preferred (MBA, Economics, Marketing, or related), per internal policy.
• Typically 12+ years across Commercial Operations, Sales/Marketing Enablement, Analytics/Insights, Strategy, or Transformation in a global/regional environment. Demonstrated executive stakeholder management and governance leadership (Zone/BU leadership level). Proven track record leading cross-functional, multi-market transformation programs with measurable outcomes and sustained adoption.

Strong operating model and service management expertise (RACI, SLAs/XLAs, intake/prioritization, performance frameworks). People leadership experience (direct reports and/or leading through matrix); ability to scale teams and formalize SME capability. FMCG experience required. Lean/Six Sigma/Design Thinking certification preferred (or equivalent CI leadership experience).