Head of GBS Insights & Analytics

Job description

Predictive Strategy & 3YP

Design a 3-year roadmap that (1) shifts GBS service lines from descriptive (What happened?) to predictive (What will happen?) and prescriptive (How can we avoid/optimize it? ); and (2) enables GBS service lines to provide granular insights and recommendations on the transactions it owns.

Functional Intelligence Design

Partner with the GCC operational teams and Global Process Leaders to identify "friction points" where predictive models (e.g., Cash Flow forecasting, Supply Chain bottleneck prediction, Attrition modeling) can prevent operational issues before they occur. Identify with these same stakeholders opportunities for providing granular insights using advanced analytics capabilities.

Value Realization

Prioritize the identified opportunities and drive business benefits through the insights and recommendations that are enabled by these products and capabilities Productized Analytics: Oversee the development, in close partnership with KHC Tech, of internal products and/or platform add-ons that provide GBS teams with real-time recommendations and granular drill-downs into operational anomalies.

The "Analyst-First" Upskilling Mandate

Collaborate with HR and GCC delivery leads to redefine GBS required skillsets to support this transformation. You will lead the curriculum strategy to transform operational staff into Functional Insights Experts who can interpret complex data signals. <>5. A leader who is 50% Data Scientist and 50% Management Consultant. Master's degree required (MBA in finance, supply chain, or operations management preferred).

The GBS Transformation Architect

10+ years of experience in GBS/Shared Services. Crucially, you have moved a center up the value chain, transitioning teams from "Basic Processing" to "Advanced Centers of Excellence (CoE)."

Advanced Analytics Specialist

Hands-on experience building and deploying AI-driven predictive models in a corporate environment.

The "Functional" Polymath

You understand the underlying business logic of GBS functions. You can speak to a Controller about accruals and a Supply Chain lead about safety stock with equal authority.

Change Leader & Educator

Proven ability to drive cultural shifts. You know how to take a team comfortable with "following a SOP" and train them to "interrogate a model."

Strategic Prioritizer

Experience managing offshore delivery centers (India/Poland/LATAM) and identifying which use cases offer the most "bang for the buck" in a complex, global matrix and driving value with quantified outcomes. Strong facilitation/workshop leadership, stakeholder management (senior leadership), and structured problem-solving. Strong program/project management leading multi-capability teams across geographies and time zones.

FMCG experience required. Lean/Six Sigma/Design Thinking certification preferred (or equivalent CI leadership experience).