Manager - Continuous Improvement

Job description

Manager

• Continuous Improvement & Process Discovery Manager
• Continuous Improvement & Process Discovery Process Discovery & Improvement Execution Lead full-cycle DMAIC projects for assigned GBS towers (ATR, S2P, RTR, Commercial Ops, SCM), from charter definition through Control phase. Facilitate SIPOC, Value Stream Mapping (VSM), Swimlane, and Process Flow mapping workshops with tower SMEs and operations teams. Document current-state (as-is) processes and develop future-state (to-be) blueprints with gap analysis and improvement recommendations. Apply Lean tools (5S, Kaizen, FMEA, Root Cause Analysis) to identify and eliminate waste across transactional processes. Build and maintain the GBS process library (SOP-level documentation) in collaboration with tower leads. Data Analysis & Performance Measurement Collect and analyze process performance data using statistical methods (control charts, Pareto analysis, Fishbone, hypothesis testing). Build and maintain KPI dashboards to track process health, improvement adoption, and project benefits realization. Partner with GBS Data & Analytics teams to leverage process mining tools and ERP data for baseline measurement. Certified Green Belt (GB)
• Required; Black Belt aspirant preferred Supervise and develop 2-4 CI Analysts; assign workstreams, review deliverables, and provide structured coaching. Guide Analysts through process mapping assignments and quality-check documentation for accuracy and completeness.

Support Analyst Yellow Belt and Green Belt certification journeys through project guidance and knowledge transfer. Stakeholder Collaboration Engage tower process owners, operations leads, and functional SMEs to gather inputs, validate findings, and drive buy-in for improvements. Prepare and present project updates, workshop findings, and improvement proposals to Senior Manager and tower leadership. Coordinate with IT/automation teams to align process redesigns with digitalization and RPA pipeline.

Bachelor's degree in Engineering, Business Administration, Finance, Operations, or Supply Chain. Certified Six Sigma Green Belt (ASQ, IASSC, or equivalent) - mandatory. 5-8 years of relevant experience in process improvement, operations, or business analysis. Minimum 2-3 years in a GBS, Shared Services, SSC, or BPO environment. Hands-on experience facilitating VSM, SIPOC, and Process Mapping sessions. Proficiency in process documentation tools (Visio, Lucidchart, ARIS, Signavio, or Bizagi).

Strong data analysis skills; working knowledge of Minitab, Excel (advanced), or similar tools. Demonstrated ability to manage multiple projects and stakeholders simultaneously. Six Sigma Black Belt certification or active pursuit. Exposure to process mining tools (Celonis, UiPath Process Mining). Experience with ERP platforms (SAP S/4HANA, Oracle) in an ATR or AP context. Experience in FMCG, CPG, or Kraft Heinz GBS environment.

Strong facilitation skills - ability to lead structured workshops with diverse, cross-functional participants. Analytical mindset with a practical, results-oriented approach to problem solving. Clear written and verbal communication; able to translate process complexity into simple documentation. Collaborative team player who builds trust with operations teams and fosters a CI culture. Detail-oriented with high standards for documentation quality and process rigor.

KEY PERFORMANCE INDICATORS KPI Target DMAIC projects completed per year ≥ 4 closed projects / year Process maps delivered (as-is + to-be) ≥ 10 per tower per year On-time project milestone delivery ≥ 90% Savings / efficiency contribution per project > $100K average Analyst performance rating (direct reports) Stakeholder Satisfaction (Tower level surveys) ≥ 4.5 / 5