Associate Director, Global Process Excellence Sales

Job description

Build and maintain a 3-year portfolio of initiatives across Expansion, Digital enablement, and Process Transformation, including sequencing, dependencies, investment needs, and adoption/change approach. Establish and run a repeatable POD model to solve business issues: intake → discovery → deep dive → requirements → solution options → execution oversight → sustainment. Lead diagnostics (VOC, process mapping, waste analysis, root cause) to identify improvement levers and clarify requirements for Tech/Automation/Analytics solutions.

Translate business needs into clear functional requirements, process designs, controls, and measurement plans across Sales processes (e.g., category routines, account analytics, performance management, program tracking). Continuous Improvement Framework & Standardization Deploy CI methodologies (Lean/Six Sigma, standard work, simplification) across Sales processes delivered through GBS/GCCs.

Define global standards

process taxonomy, SOPs, RACI, controls, SLAs/XLAs, and KPI definitions to ensure consistent execution and audit readiness. Drive measurable improvements in cycle time, right-first-time quality, rework reduction, and stakeholder experience. Digital Enablement & Platform Optimization (with Tech) Drive optimization and adoption of Commercial/Sales platforms and workflow tooling in partnership with Tech and GBS Capability teams (tools as applicable to Sales operating model).

Ensure digital initiatives deliver measurable outcomes (utilization, productivity, quality, visibility), not just deployment. Align data/process requirements to enable scalable performance tracking, account analytics, and program execution reporting. 10+ years in sales/commercial operations, analytics, strategy, transformation, and/or process excellence. Demonstrated experience leading global/regional transformation and continuous improvement with quantified outcomes.

Strong working knowledge of Sales processes including

category leadership support, account-level analytics, sales operating rhythms, performance tracking, and program execution enablement. Strong program/project management leading multi-functional teams across geographies and time zones. Experience operating in complex multi-country, multilingual, multi-time-zone environments.