Senior Scientist, R&D - Consumer Experience

Job description

​​Provide consumer experience (CX) leadership for the assigned portfolio/projects. ​Lead day-to-day CX learning plan execution, aligning research to the highest-value business and technical decisions at each milestone (prototyping, qualification, launch readiness). ​Ensure projects enter and exit key development stages with clear, validated CX direction and appropriate documentation. ​Design and execute qualitative and quantitative research focused on product and package experience. ​Identify actionable recommendations from CX research for assigned categories/brands, synthesizing findings across phases and relevant data sources. ​Translate consumer needs and

Jobs-to-Be-Done into clear product and packaging experience targets, design criteria, and requirements that teams can apply in development and qualification. ​Deliver decision-ready recommendations (“so what / now what”) that clarify risks, tradeoffs, and next steps, and drive cross-functional alignment. ​Manage external research suppliers: scoping, proposals, timelines, budgets, quality expectations, fieldwork oversight, and deliverable quality. ​Lead multiple projects with effective prioritization, operating discipline, documentation, and stakeholder communication. ​Ensure compliance with data integrity and privacy requirements.​ ​​Bachelor's degree required; advanced degree preferred in

Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial Design, or Marketing with a strong consumer research focus.

Marketing Research professional certification also relevant. ​Minimum of 4+ years (BS) or 3+ years (MS) in consumer/product research or consumer experience roles supporting product development and commercialization, CPG strongly preferred , food & beverage ideal. ​Demonstrated ability to translate consumer learning into actionable direction that informs product and package decisions. ​Qualitative and quantitative research capability: study design, instrument development, synthesis, and storytelling. ​Comfort with common research, survey/testing, and analysis platforms. ​Cross-functional collaboration and stakeholder management in a matrixed environment. ​Project management strength: prioritization, navigating ambiguity, attention to detail, and on-time delivery. ​Clear written and verbal communication; ability to work both independently and collaboratively. ​Analytical problem-solving with high detail orientation. ​Ability to manage multiple priorities. ​May provide informal mentorship or guidance to junior team members.​