​​Product & Package Assurance Program Manager Principal Scientist, R&D – Consumer Experience (CX)​

Job description

​​Program launch, evolution, and consistency ​Stand up and evolve the benchmarking program, including methodology training and rollout. ​Own continuous improvement of guidelines, standards, and adherence mechanisms. ​​Bachelor's degree minimum (Consumer Behavior/Psychology, Marketing Research, Engineering, Food Science, Human Factors, Industrial Design, or related STEM field). ​Minimum of 6+ years (BS), 5+ years (MS) or 4+ years (PhD) in consumer/product research, consumer experience, or applied insights supporting product development and commercialization—CPG or food & beverage strongly preferred—with demonstrated progression as a technical authority across multiple brands/platforms and vendor ecosystems. ​Proven ability to influence product and packaging innovation/renovation decisions by translating consumer needs into clear experience requirements and decision criteria. ​Strong technical oversight: expert scoping, critical review of study quality, and ability to QA vendor work (methods, analysis, and interpretation). ​Recognized expertise across CX research methods (qualitative and quantitative), including end-to-end study design, instrument development, analysis planning, synthesis, and storytelling; ability to select methods based on decision risk and learning objectives. ​Proven experience leading complex, cross-functional programs with multiple stakeholders, and delivery milestones ​Strong project/program management skills: critical path planning, risk/issue management, dependency mapping, and rigorous follow-through. ​Bias toward standardization and process improvement; able to simplify ambiguity into clear plans and ownership. ​Strong executive-ready communication skills: concise updates, clear decisions/asks, and structured escalation when needed. ​Ability to influence without authority across technical and commercial teams; comfortable aligning competing priorities under time pressure. ​Demonstrated capability building: coaching, technical training, and establishing best practices/standards in a matrixed organization. ​Ability to travel up to 10% of the time.​