Associate Director, Global Process Excellence Marketing

Job description

Manage and coordinate the marketing practice of the company across subfunctions, such as market research, brand and product management, trade management, and marketing and sales campaigns and promotions. Design, propose, and implement marketing and products strategies, guidelines, and procedures within broad principles and policies to meet the short- and long-term business needs. Oversee the development of marketing plans for the products and brands of the company, including pricing strategies and sales plans.

Develop and attain key performance indicators for the implemented marketing strategies. Assess and then advertise the success of the plan. Ensure connection between marketing and sales functions by supervising their joint work with distribution channels. Contribute to the development of new products and services; coordinate with sales, engineering, and manufacturing functions on design. Support the subordinate staff's professional development and enable them to optimize their contribution to the department by reviewing and assessing their performance.

Build and maintain a 3-year portfolio of initiatives across Expansion, Digital enablement, and Process Transformation, including sequencing, dependencies, investment needs, and adoption/change approach. Establish and run a repeatable POD model to solve business issues: intake → discovery → deep dive → requirements → solution options → execution oversight → sustainment. Lead diagnostics (VOC, process mapping, waste analysis, root cause) to identify improvement levers and clarify requirements for Tech/Automation/Analytics solutions.

Translate business needs into clear functional requirements, process designs, controls, and measurement plans. Continuous Improvement Framework & Standardization Deploy CI methodologies (Lean/Six Sigma, standard work, simplification) across Sales processes delivered through GBS/GCCs.

Define global standards

process taxonomy, SOPs, RACI, controls, SLAs/XLAs, and KPI definitions to ensure consistent execution and audit readiness. Drive measurable improvements in cycle time, right-first-time quality, rework reduction, and stakeholder experience. Digital Enablement & Platform Optimization (with Tech) Drive optimization and adoption of Commercial/Sales platforms and workflow tooling in partnership with Tech and GBS Capability teams (tools as applicable to Sales operating model).

Ensure digital initiatives deliver measurable outcomes (utilization, productivity, quality, visibility), not just deployment. Align data/process requirements to enable scalable performance tracking, account analytics, and program execution reporting. 10+ years in commercial/marketing operations, analytics/insights, strategy, transformation, and/or process excellence. Demonstrated experience leading global/regional transformation and continuous improvement with quantified outcomes.

Strong working knowledge of Marketing processes

analytics, consumer & shopper insights, content ops, activation ops, social intelligence, ecommerce/digital. Strong program/project management leading multi-functional teams across geographies and time zones. Experience operating in complex multi-country, multilingual, multi-time-zone environments.