Product & Package Assurance Scientist Scientist, R&D – Consumer Experience (CX)​

Job description

​​​Execute benchmarking studies end-to-end, from study setup through final delivery, in line with the program's testing plan and quality standards. ​Finalize study materials and logistics, including screener and questionnaire finalization, product procurement & review, supplier communications, and end-to-end fieldwork/shipping/technical analysis coordination. ​Through robust vendor partnerships, manage day-to-day supplier execution to ensure strong fieldwork coordination, on-time delivery, and clear issue escalation ​Analyze study outputs and synthesize the “so what” and experience drivers for R&D and product development decision-making. ​Maintain tight budget tracking for assigned studies and reconcile planned vs. actual spend. ​Share results and implications with brand-owning partners and internal stakeholders (Consumer

Experience team, Product Development partners, CX Associate Directors). ​Top outcomes: 100% of the testing plan completed with rigor; data analyzed with insights/experience drivers understood; budget tracked accurately.​ ​Manage individual projects and workstreams with attention to prioritization, documentation, and stakeholder communication. ​Ensure compliance with data integrity and privacy requirements.​ ​​Bachelor's degree required in Engineering, Food Science, Physical Science, Consumer Behavior/Psychology, Industrial

• Design, or Marketing with a strong consumer research focus, with a minimum
• 2 year of relevant experience, or Master's with 1 year, or PhD with no relevant experience in consumer/product research or consumer experience roles supporting product development; CPG experience preferred, food & beverage a plus. ​Proven ability to execute consumer testing end-to-end (planning through reporting) with familiarity of common research, survey/testing, and analysis platforms. ​Foundational qualitative and quantitative research skills: study design, instrument development, synthesis, and storytelling. ​Growing ability to translate consumer learning into direction that informs product and package decisions. ​Strong operational discipline: prioritization, attention to detail, logistics, vendor/supplier management, and on-time delivery. ​Budget tracking and attention to detail across multiple concurrent studies. ​Ability to collaborate cross-functionally in a matrixed environment. ​Clear written and verbal communication; ability to work both independently and collaboratively. ​Ability to manage multiple priorities under guidance.​