Associate Director - People Business Service

Job description

Lead the Future of People Services at Kraft Heinz Kraft Heinz is looking for an experienced and transformative leader to join our Ahmedabad GCC as Associate Director - People Business Services (PBS). This role offers a unique opportunity to lead global People Operations while shaping the future of HR service delivery through operational excellence, employee experience, digital transformation, automation, analytics, and AI-enabled solutions.

As a key member of the People function, you will build and scale a globally consistent, employee-centric PBS organization, partnering with senior HR and business leaders to drive meaningful enterprise impact. Lead end-to-end People Operations across the Hire-to-Retire lifecycle. Define and execute the People Business Services transformation roadmap. Drive simplification, standardization, automation, and continuous improvement initiatives.

Leverage Workday, ServiceNow, analytics, automation, and emerging AI technologies to enhance service delivery. Partner with Global HR Leaders, COEs, HRBPs, Technology, Finance, Legal, and Business stakeholders. Lead governance, service performance, employee experience, and operational excellence initiatives. Build and develop a high-performing team capable of delivering world-class People Services. 18+ years of experience in HR Operations, Shared Services, People Services, GBS, or GCC environments.

Proven leadership experience managing large teams and complex global stakeholder groups. Strong background in HR transformation, service delivery excellence, and employee experience. Experience with Workday, HR technologies, automation, and digital transformation initiatives. Ability to influence senior stakeholders and drive strategic outcomes in a global environment. MBA or Master's degree in HR, Business Administration, or related field preferred.