Collection Specialist

Job description

• Coordinating BPO and retained organization for credit management, collection, and dispute management processes
• Resolving and supporting FL solving complicated collection cases
• Performing dispute root cause analysis and corrective actions from end-to-end perspective
• Depending on the local requirements the first collection contact may be carried out physically. Transactional tasks for accounts retained in FL responsibility
• Dispute management routing for agreed retained accounts
• Recording invoice disputes into collection and dispute management solution as they arise
• Initiating and following the dispute management workflow by dispatching the recorded disputes to the relevant business responsible people in the organization for resolution
• Applying Collection strategy for agreed retained accounts
• Conducting the collection calls towards customers in a structured way
• Requesting promises to pay from customers as part of collection contacts and recording the given promises
• Coordinates with CS&A and inbound teams for his/her portfolio of customers to ensure that all queries and disputes are appropriately handled and resolved to facilitate collections activities.

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized.

In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life. Read more on https://kone.com/global/en/careers.html