Specialista správy zákaznické péče

Job description

Looking for an Order Management Specialist.

We offer

Place of work is: Regional Distribution Centre (RDC), CTP Park - Průmyslová 1507, Pohořelice -Reporting to: Order Management department manager -Small team of 12 colleagues -3-month probation term, 40 hours a week -Flexible working hours -25 days holidays -Holiday / Christmas bonus -Life pension contribution from the company -Cafeteria -Meal vouchers

Tasks and Qualifications: Qualifications -5- year experience in customer service -Solid user experience based on SAP, MS-Office -Basic understanding of export procedures -Fluent in English, German is an advantage -Good communication skills, team player -Proactive way of working / “can do” approach -Independent, open minded, positive mind spirit personality -Flexibility

Tasks -Fast handling of customers’ queries related to their orders or inquiries -Competent and reliable contact for all sales-related customer requests &complaints with the necessary coordination in the relevant specialists’ areas -Communication across the company structure to clarify customers’ queriesor secure material demands -Day-to-day order flow follow up -Issuing invoices / credit notes / customer reports -Return orders handling -Preparation of export documents and coordination export procedures withcustoms or customs agent