CS Support & Spare Parts Specialist

Job description

This role is responsible for managing the end-to-end spare parts sales and logistics process in Asia, along with supporting customer service operations. The position plays a key role in ensuring accurate and timely quotation, efficient coordination with internal stakeholders, and compliance with Dematic’s internal controls.

We offer

Spare Parts Sales & Quotation Management

• Receive, review and respond to customer Request for Quotation (RFQs) for spare parts in Asia.
• Liaise with internal technical teams and suppliers to obtain costings.
• Prepare and issue customer quotations, ensuring appropriate approval.
• Maintain accurate records of quotations and customer interactions.

Order Initiation and Procurement Coordination

• Upon receipt of customers Purchase Orders (POs), raise internal Purchase Requisition (PRs) for management approval.
• Coordinate with the Project Office to ensure order numbers are generated.
• Work closely with the Singapore based team to ensure Purchase Orders (POs) are issued to suppliers.

Logistics & Delivery

• Oversee logistics operations for spare parts delivery to customers in Asia.
• Arrange and track shipments, ensuring on-time delivery and appropriate documentation.
• Coordinate with third-party logistics providers, customs and internal teams to resolve shipping issues.

Customer Service Support

• Serve as the primary point of contact for spare parts-related customer queries in Asia.
• Support issue resolution in coordination with internal departments and ensure customer satisfaction.
• Manage documentation and escalation processes in alignment with CS operations.

Compliance & Internal Controls

• Ensure all sales and procurement activities align with Dematic’s compliance and governance policies.
• Maintain separation of duties between quotation, procurement and invoicing functions.
• Supports audits, reporting and KPI tracking.

Tasks and Qualifications

Skills & Capabilities Essential

• Minimum 3-5 years’ experience in customer service, logistics or sales coordination.
• Strong understanding of spare parts sales, quotation handling and logistics.
• Fluent in Korean and proficient in English (Chinese is an advantage).
• Experience with ERP systems and Microsoft tools.
• Strong attention to detail and multi-tasking ability.
• Proactive communication skills with a problem-solving mindset.

Preferred

• Experience working in multinational or matrixed environment.
• Background in automation, supply chain or engineering sectors.
• Familiarity with compliance standards and internal controls.

Experience

Desired

• Experience in handling spare parts sales or support within an automation or logistics environment.
• Ability to work cross-functionally in a regional or international setting.

Education & Certifications

• Bachelor’s degree in Business, Logistics, Supply Chain Management, Engineering or related field.
• Certifications in Procurement, Supply Chain or Customer Service are an advantage.