Area Service Field Manager (ASFM)

Job description

Job Description

The Area Field Aftersales Manager will be responsible for implementation of KIA process & policies & ensure the aftersales operation at the dealers under his supervision Roles & Responsibilities: Support & monitor the development of workshop infrastructure for completion as per time plan. Monitor dealer KPIs regularly and provide performance improvement support. Ensuring right quality and quantity of staff at each dealership as per KIN guidelines, Training of dealer staff through OJT & at Kia Training Centre.

Implementation of systems & processes at dealerships as per KIA guidelines. Ensure Policy Adherence at the dealerships. Technical feedback, reports, campaign monitoring & reporting to RSFM & HQ. Measuring & monitoring CSI of the dealership & working with dealership to enhance CS. Monitoring customer complaints reported at various channels, attending to customer grievances, fast resolution & ensuring comeback of customers.

Meeting set targets related to repair orders, parts, KPI of dealership & growth / improvement plans. Regular planning & organizing of marketing activities based on Kia's business plans, seasonal requirements, dealer profitability & customer satisfaction. Regular audits and evaluations to monitor dealership performance. Warranty approvals, audits, parts scrapping etc in the dealership under supervision. Any other duties expected from the position & requested by respective manager.