Repair & Calibration Services Customer Success Manager, Expert

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers. Join KGSO in a customer-success role accountable for value realization and operational success across critical repair, calibration, and professional services contracts. Act as the trusted customer partner connecting contractual commitments, service delivery, business outcomes, and growth opportunities.

Success requires customer advocacy, KPI governance, executive communication, analytical rigor, and end-to-end escalation ownership.

Responsibilities

Accountabilities include:

• Own customer health, value realization, retention, and renewal readiness throughout the contract lifecycle Establish KPI governance and communicate service performance, risks, corrective actions, and improvement priorities through internal and customer-facing reviews
• Drive cross-functional accountability across Sales, Services, Business Operations, delivery teams, and other stakeholders to meet or exceed contractual outcomes
• Own escalations from containment and root-cause alignment through corrective action, executive communication, and verified closure
• Use service, asset, repair, calibration, renewal, and financial data to identify risk, improve outcomes, and uncover expansion opportunities
• Build success plans and continuous-improvement roadmaps aligned to customer priorities and Keysight commitments
• Provide the Director of Business Development and executive stakeholders with concise forecasts, customer-health insights, and decision-ready narratives

Qualifications

• 8+ years of relevant business development, customer success, sales, service and support, program management, and/or analytics experience in test and measurement or an adjacent industry.

Demonstrated exceptional ability in the following areas

Knowledge of repair and calibration services and related professional services contracts Strategic account management, customer advocacy, executive communication, and contract stewardship KPI governance, customer-health reporting, success planning, forecasting, and executive business reviews Escalation leadership, structured problem-solving, corrective-action management, and ownership through closure Cross-functional influence, accountability, commercial judgment, and continuous-improvement leadership Working knowledge of SFDC, Excel, Tableau, MicroStrategy, Incorta, Snowflake, SFDC CRMA, Spotfire, or similar platforms Bachelor’s degree in Engineering, Business, Analytics, or equivalent experience; advanced degree preferred Travel as required for critical customer reviews and escalations U.S. citizenship required ITAR statement : This position requires access to certain goods, software, technology, or technical data subject to U.S. export control laws and regulations.

Under these laws and regulations, U.S. persons (which includes U.S. citizens, U.S. nationals, lawful permanent residents, refugees, and asylees) working for Keysight can access export-controlled items without authorization from the U.S. government. For any individual who is not a U.S. person, Keysight may need authorization from the U.S. Department of State, U.S. Department of Commerce, or other appropriate federal agency before the individual can access export-controlled items.

Employment in this position for non-U.S. persons is contingent on Keysight’s ability to obtain any required government authorizations. We are unable to support visa sponsorship for this position. Careers Privacy Statement Keysight Technologies Inc. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other protected categories under all applicable laws.

Most offers will be between the minimum and the midpoint of the Salary Range listed below. MIN $119,960.00 - MAX $199,930.00 Note: For other locations, pay ranges will vary by region This role is eligible for Keysight Results Bonus Program US Employees may be eligible for the following benefits: Medical, dental and vision Health Savings Account Health Care and Dependent Care Flexible Spending Accounts Life, Accident, Disability insurance Business Travel Accident and Business Travel Health 401(k) Plan Flexible Time Off, Paid Holidays Paid Family Leave Discounts, Perks Tuition Reimbursement Adoption Assistance ESPP (Employee Stock Purchase Plan) Restricted Stock Units #LI-MED1