Order Management Specialist (EMEA)

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for an experienced and detail-oriented Order Management Specialist to join our EMEA operations team based in Plzeň. In this role, you will manage the complete order lifecycle for software and technology solutions, ensuring accurate order processing, data integrity, licensing support, billing readiness, and operational excellence. This role is ideal for professionals with backgrounds in Order Management, Order Processing, Sales Support, Customer Operations, Commercial Operations, or Order-to-Cash (O2C) environments.

Location

Plzen, Czech Republic.

These will be your responsibilities

Manage the end-to-end order process, including reviewing and validating purchase orders against quotes, configurations, and contracts, booking orders in Salesforce, and processing corrections, amendments, and adjustments in the relevant business systems. Ensure order, customer, and configuration data quality across Salesforce and other systems, identifying discrepancies and coordinating with relevant teams to ensure accurate, complete, and audit-ready information.

Support software licensing and delivery, including license generation and validation, monitoring delivery status, troubleshooting basic licensing issues, and coordinating with Sales, Licensing, and IT to resolve more complex cases. Ensure orders are ready for invoicing by validating commercial and billing information and supporting invoice corrections and credit notes. Identify and coordinate credit, KYC, tax, and compliance requirements to ensure orders are processed in line with company policies.

Partner closely with Sales and cross-functional teams to resolve order-related issues, provide clear status updates, explain process requirements or limitations, and identify appropriate solutions. Support accurate forecasting and highlight risks or delays that may impact revenue recognition or quarter-end activities. Identify opportunities to improve processes and operational efficiency by analyzing recurring issues, monitoring data and reporting, and proactively identifying risks or anomalies.

Contribute to SOPs, documentation, training, and knowledge sharing within the team. Provide Salesforce and administrative support to Sales, including account, opportunity, order, and data maintenance, while maintaining a strong internal customer focus and ensuring a high-quality experience for stakeholders.

Qualifications

3–5 years of relevant experience in order management, sales operations, sales support, customer service operations, or a similar role. Fluent English is required. Additional European languages such as German, French, Italian, Spanish, or Czech are an advantage but are not required Experience in the software or technology industry, with a good understanding of commercial and operational processes. Salesforce experience is required.

Experience with other ERP/CRM systems and strong proficiency in Microsoft Office are highly valued. Strong attention to detail, process orientation, problem-solving skills, and ability to manage multiple priorities in a fast-paced environment. Proactive and customer-focused approach, with strong communication and collaboration skills. You are comfortable taking ownership of issues, explaining processes and constraints, and sharing knowledge with colleagues.

This position is ba sed in the Czech Republic. Please note that visa sponsorship and relocation support are not available for this position. Careers Privacy Statement *Keysight is an Equal Opportunity Employer. *