Customer Service Administrator

Job description

Overview

Keysight is at the forefront of technology innovation, delivering breakthroughs and trusted insights in electronic design, simulation, prototyping, test, manufacturing, and optimization. Our ~16,800 employees create world-class solutions in communications, 5G, automotive, energy, quantum, aerospace, defense, and semiconductor markets for customers in over 100 countries. Learn more about what we do. Our award-winning culture embraces a bold vision of where technology can take us and a passion for tackling challenging problems with industry-first solutions.

We believe that when people feel a sense of belonging, they can be more creative, innovative, and thrive at all points in their careers.

Responsibilities

We are looking for a motivated, customer-focused Customer Service Administrator to join our team based in Winnersh. This role is ideal for someone who thrives in a fast-paced environment, enjoys working with customers, and can effectively manage multiple priorities while maintaining a high level of accuracy. As a Customer Service Administrator, you will act as a key link between customers, service teams, logistics, and manufacturing, supporting the end-to-end administration of repair and calibration requests.

Type of contract

Fixed-term contract for 2 years You will be responsible for: Managing repair and calibration service requests from receipt through to completion. Processing customer requests, including data entry, pricing updates, and quote generation.. Handling customer queries and collection requests in a professional and timely manner. Coordinating with internal teams to support the efficient delivery of services. Maintaining accurate records, dashboards, and customer information across multiple systems.

Prioritizing a high volume of tasks while ensuring accuracy and attention to detail. Supporting continuous improvement and contributing to a collaborative team environment.

Qualifications

Experience in customer service, customer support, service administration, order processing, or sales support within a fast-paced environment. Strong multitasking and organizational skills, with the ability to manage competing priorities effectively. A customer-focused mindset with strong problem-solving abilities. High attention to detail and excellent follow-up skills. Strong teamwork and collaboration skills with a proactive, can-do attitude.

Confidence interacting with stakeholders at all levels of the organization. The ability to adapt and perform effectively within a large, complex, and dynamic business environment. Careers Privacy Statement *Keysight is an Equal Opportunity Employer. *